Our mission at Best Western Bristol North The Gables Hotel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - you could be our next Guest Service Assistant!
As part of our team you can enjoy the following benefits:
· Free Onsite Parking
· Participate actively in initiatives to build a more inclusive and sustainable world
· Continuously learn and develop
· Complimentary meals whilst on duty
· Progression Opportunities
· Incremental holiday entitlement
As our Guest Service Assistant you will…
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to company policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Assisting the Food and Beverage department with the efficient control of breakfast, bar services and needs of guests through the restaurant facilities.
- Attend to other duties as requested by Management and Supervisors
A little more information:
We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role.
By joining us as a Guest Service Assistant, you will become part of our friendly team.
To ensure you will be successful in your role you will need to possess,
· Previous experience in a similar or other related role within hospitality
· Excellent communication, presentation & interpersonal skills - A strong team player
· Self-motivated and good organisational skill
If you feel you are the right candidate for the role as our Guest Service Assistant, please click ‘apply’ now! We’d love to hear from you!
We sincerely thank everyone who takes the time to apply for this position. Shortlisted applicants will be contacted within 14 days of the closing date, therefore if you have not heard from us within this time please assume that on this occasion your application has not been successful.
Pay: £26,507.80 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Discounted or free food
- Employee discount
Work Location: In person
