We are looking for a full-time Senior Workplace Manager overseeing Ring’s EMEA real estate portfolio, workplace experience, and space planning strategy. Candidate is a key contributor to the site operations across Ring and will travel between domestic locations. This role combines real estate/construction management, portfolio strategy, program management skills, and team leadership including vendor team management. The successful candidate must operate as a trusted advisor to business leaders, and partner to Finance, HR, IT, Amazon facilities, and other functional areas. The ideal candidate is an experienced and engaging professional who is customer obsessed and will excel within an entrepreneurial culture – they have an ownership mentality, providing expertise, vision, leadership, exceptional communication skills, and have a vision for delivering a great work environment for the Ring team.
Key job responsibilities
You will create and drive strategy and direction for facility management & workplace innovation framework to ensure consistency across functional teams and domestic locations – Site operations consistent with global program guidelines and vision; think globally, execute locally.
You will enhance the domestic workplace experience by creating and driving efforts to manage and facilitate Ring’s growth and commitment to branding and engagement experience, lab infrastructure, and team culture. Ensure all locations support a positive work environment for the team.
You will serve as the Ring transactions liaison to Ring business leaders and internal Amazon facility teams to conceptualize large-scale space planning and project management, negotiate leases, own the plan for commercial real estate optimization, and manage contracts for vendors/services related to facilities management.
You are to liaise with internal facility stakeholders to develop environmental health and safety, onsite workplace operations, business continuity, and emergency plans in accordance with Amazon’s security and safety policies.
You will mentor, develop, and coach a team of regional facilities managers and their teams to strengthen their leadership and assist in achieving career growth. You will develop priorities and targets for facility managers to increase collaboration and project management skills.
You are responsible for advising Sr. Managers and Directors on day to day, monthly, quarterly operational effectiveness via MBR/QBR forums and participate in OP1 planning process as well.
You will provide leadership on decision making, root cause analysis, inspection and audit readiness, communication, management of planning/scheduling and assignment, and drive overall improvement of productivity. Drives organizational workplace experience changes.
A day in the life
- Liaise between global Amazon and Ring facility stakeholders to ensure high customer service standards with all suppliers and stakeholders, promoting transparency and accountability across these teams.
- Supervise team and provide leadership on decision making, root cause analysis, inspection and audit readiness, communication, management of planning/scheduling and assignment, and drive overall improvement of productivity.
- Program and inspect new construction (corporate offices and labs) and oversee the operations of building automation & systems (e.g., HVAC, electrical, plumbing, fire/life safety, security systems) to ensure buildings are set up efficiently and within code requirements.
Develop employee-facing communications and change management around workplace protocols (ie. site access, seating options, office culture, prototype security, shipping, etc.) for all EMEA Ring sites.
Manage multiple complex projects and tasks simultaneously as well as being able to influence, and develop relationships at all organization levels.
Manage domestic facilities capital and operating budgets, reporting monthly on budget performance.
Establish, enhance, track, and report on metrics to allow performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
Develop proper domestic change management channels and proactively maintain centralized wikis and comms to cross depts.
Anticipate bottlenecks, provide escalation management, and balance business needs versus technical and operational constraints.
Research new products, laws, & regulations related to workplace innovation, for the purpose of recommending efficient purchases and increasing workflow efficiency.
About the team
Ring’s Workspace Experience team provides space and occupancy planning, lease management, facilities maintenance and management, workplace services operations, and PMO services across Ring’s Global Organization. As part of Ring's WSPEX leadership team, this key role will act as a general advisor to the Head of Global WSPEX tracking all reports, statistics, budgets; creating and tracking project plans for key projects, highlighting areas that require proactive attention relative to EMEA.
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