Job Title: Training Administration Support
Location: Fareham, Hampshire
Pay: £25,713.00 per year
Job Type: Full Time, Permanent, Office Based (part time 30 hours considered)
Hours: Flexible minimum 4 days Between 9am – 5pm Mon-Fri
Must be available to Work Fridays
About Us
Applied Driving is a leading provider specialising in corporate driver risk management, fleet compliance and telematic solutions that overcome some of the most challenging driver safety issues facing businesses in the UK, USA, mainland Europe and worldwide.
Job Role:
The Training Administration Support role is to primarily support clients in scheduling training session via email, telephone queries.
Additionally, to provide support within the business working under direct guidance of the Operational Team Leader, you will need to ensure the ability to adapt in areas of data entry to maintain accurate records and to operate within agreed service levels.
Key Responsibilities
- Deal with any issues or queries to ensure resolved and corrected where necessary
- Manages and resolves individual and client problems if complaints, escalations and where issues arise
- Monitor queries in Zendesk account with minimal referral to management once fully trained and to work on own initiative
- Commitment to continuous improvement and ability to deal with change
- Managing procedures and processes which will often require revision and effectively communicating to staff
- Booking training sessions
- Managing training projects and liaising with trainers for dates
- Processing / completing training reports
- Keeping all systems/spreadsheets up to date
General
- Prioritise workload and be flexible to support company when workload volumes are excessive
- Action any management ad hoc requests
- Handle any exception reporting to ensure complete validation of client requirements and controls, ensuring that bespoke requirements are observed
- Ensure a sensitive approach in activity to comply to client policies, business controls and guidelines, ensuring adherence to data protection and data security guidelines
- Keep knowledge up to date on systems and the services the company provides
- Be prepared to maintain records of own personal development to ensure prepared to discuss personal development at yearly performance reviews
- Acknowledge, investigate and seek approvals prior to approving any matters relating to a change in policy or procedure
- Ability to work efficiently and to work alone as and when required with excellent communication skills
Key Skills
· Interact effectively with both colleagues and clients, be a good communicator with the ability to listen and think quickly in making a recommendation or solution to a customer problem, work on own initiative
- Communicate effectively with our clients and suppliers at all levels, taking ownership to resolve issues
- Adhere to company internal requirements to ensure confidential material is handled in appropriate way when dealing with sensitive matters
- Reporting must be accurately maintained and as with all documentation comply to high standards of the ISO27001 accreditation to hold data securely
- Handle telephone calls and queries in a professional and friendly manner but able to hold own on matters of policy
- Ensure client accounts are managed efficiently, all queries, reporting matters are handled in acceptable turnaround times that reflect a professional image of the company.
· Ability to work under pressure, able to stay focused, plan and schedule in advance. are met. Maintains high levels of customer satisfaction and that any complaints or out of line situations are managed within this fast-paced business environment.
· Superior customer service with high level of initiative, positive relationships with colleagues and clients
What they are offering you:
Pension auto-enrolment
- Free onsite parking
- 20 days holiday
- Training and Development opportunities
Job Type: Full-time/ Part time min 30 hours
Work Location: In person
Pay: £25,713.00 per year
Benefits:
- Free parking
- On-site parking
Language:
Work Location: In person
