Description:
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting for a Night Housing Staff member to join our Housing Team. You will be responsible for undertaking a wide variety of duties, including providing high-quality overnight support and safety monitoring to residents aged 16 and over.
You will play a key role in ensuring that residents experience a secure, safe, and comfortable living environment, while providing responsive support when required.
The role will involve responding promptly and appropriately to emergencies, addressing residents’ needs and concerns, and maintaining a calm and supportive environment. You will also be expected to uphold high standards of service delivery at all times, contributing to the overall wellbeing, safety, and positive experience of residents.
The successful candidate must hold a Housing Level 2 qualification or equivalent and have strong knowledge of housing legislation and safeguarding practices.
Key responsibilities:
- To provide trauma informed support to service users, including restorative practices to the supported individuals.
- To support a culture of collaboration, so that staff work together within the directorate and across the wider association.
- To ensure a provision of high-quality services to service users in line with the organisational ethos and objectives.
- To support and contribute to the resourcing of interventions for residents in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the individuals personal developmental support plan, risk management plan and service protocols.
- To induct new residents into the accommodation, ensuring the terms of the licence agreement is understood and all health and safety issues fully explained.
- To comply with fire safety and evacuation procedures.
- To respond/attend to emergency situations that arise in other support YMCA East Surrey supported accommodation and have a full understanding of the on-call process.
- To cover the front reception desk of an evening and take any incoming calls and communications.
- Continuously contribute to service development and improvement.
We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Working Hours: 22 hours a week, Monday: 9:00 PM -8:00 AM and Tuesday: 7:00 PM- 8:00 AM (including 1 hour unpaid break)
Additional, bank staff shift available.
PAY: £14.49 per hour
BENEFITS:
- Be part of a long-standing and well-respected charity
- Discounted childcare for permanent employees
- Gym membership and free access to all leisure facilities for permanent employees
- Eligibility for Blue Light Discount Retail Card
- Cycle to Work Scheme
- 6.6 weeks annual leave which increases after 2 years' continuous service
- Free access to our Employee Assistance Programme
- On site parking
INTERVIEWS: 07/09/2026
TO APPLY: Please scroll down the page to the application form.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility if you require assistance or have questions regarding the application process, please do contact us at [email protected]
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
