Job Ref: PRO1111
Branch: Mercure Haydock
Location: Mercure Haydock, Saint Helens
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 9pm-6am 11pm-7am
Hours per week: 32
Posted date: 14/05/2026
Closing date: 16/06/2026
We are seeking a dependable and professional Night Porter to join our team. As a Night Porter, you will provide essential overnight guest services, ensuring the hotel remains secure and welcoming throughout the night. Your responsibilities will include managing late check-ins and early check-outs, assisting with any guest queries or requests, and conducting light cleaning or maintenance tasks to uphold hotel standards.
Objectives of this role:
- Serve as the face of the hotel during nighttime hours, maintaining a friendly and professional demeanour
- Support the smooth operation of overnight tasks and processes
- Ensure the security and safety of the hotel and its guests
- Respond to any guest concerns or issues during the night
- Assist with minor cleaning duties and maintenance to maintain the hotel's presentation
Responsibilities:
- Handle late check-ins and early check-outs
- Ensure the hotel is secure by conducting routine security checks
- Assist guests with any requests such as room service, transportation bookings, or other services
- Communicate with day staff regarding any issues or guest feedback that need to be addressed
- Maintain cleanliness in public areas, such as lobbies and entrances, during quiet periods
- Support any other night duties as required by the hotel
Skills and qualifications:
- Excellent verbal communication and customer service skills
- Ability to work independently during nighttime hours
- Strong attention to detail and the ability to manage multiple tasks
- Ability to remain calm and professional in high-pressure situations
- Problem-solving mindset with the initiative to handle guest concerns promptly
Preferred qualifications:
- Previous hospitality or night shift experience
- Knowledge of basic hotel procedures, including check-in/out and security
- Flexible availability to work overnight shifts, including weekends and holidays
Are you looking for a rewarding career in a picturesque and dynamic setting? Mercure Haydock Hotel, a beautiful 4-star hotel set in a traditional Georgian mansion-style building, offers a fantastic opportunity to grow in the hospitality industry. Surrounded by beautifully landscaped grounds and located conveniently between Manchester and Liverpool, our hotel provides a welcoming environment for both guests and staff.
Whether you’re interested in working in guest services, event coordination, or hospitality management, Mercure Haydock Hotel offers various roles across departments where you can develop and expand your career. With 13 meeting rooms and a venue perfect for weddings and events, there are plenty of opportunities to be part of something special.
- Stunning Location: Work in a charming hotel set within beautiful grounds, just a mile away from Haydock Racecourse, providing a tranquil yet lively atmosphere.
- Diverse Opportunities: With a variety of departments, including food and beverage, event planning, and guest services, Mercure Haydock Hotel offers the chance to explore different roles and develop your skills.
- Dynamic Environment: Our hotel caters to both business and leisure guests, providing a fast-paced yet supportive work environment.
- Join a Team of Professionals: We pride ourselves on having a friendly, welcoming team who are dedicated to delivering excellent service to our guests.
If you’re passionate about delivering exceptional guest experiences and want to be part of a supportive and professional team, we’d love to hear from you. Whether you’re just starting out in hospitality or looking to take the next step in your career, Mercure Haydock Hotel provides the ideal environment to grow and succeed.
