Job Title: Regional Operations Manager
Reporting to: Chief Operating Officer (COO)
Salary: Competitive salary based on experience.
Location: Hybrid working
Regional travel across clinic sites (weekly – bi-weekly) – St Albans, Guilford, Reading, Solihull, Weybridge, Bristol, Nottingham, Manchester
1 day per week working from home
1 day per week based at Head Office
Remaining time spent visiting regional clinic sites as required
About the Role
We are seeking a highly organised, proactive and relationship-focused Operational Manager to oversee the day-to-day operational performance of our regional private cardiac clinics. 2 years of experience in a similar role required.
Reporting directly to the Chief Operating Officer, you will be responsible for supporting operational excellence across multiple sites, building strong relationships with consultants and site teams, and ensuring our clinics continue to deliver exceptional patient care and service.
This is a highly visible role requiring regular travel between clinics, excellent communication skills, and the ability to work independently while collaborating closely with Head Office teams.
Although previous experience as a CQC Registered Manager is not essential, the successful candidate will be expected to develop into this responsibility in the future.
This JD highlights the original requirements of the role, however as the company expands, the responsibilities of the regional operations manager will also expand with the business growth. Management of new regional sites will be required, and CQC RM registration will also be required after 6 months after joining the business.
Key Responsibilities
Operational Management
Provide operational oversight and support across multiple regional cardiac clinics.
Conduct regular site visits to ensure consistent operational standards.
Support Site Managers with day-to-day operational challenges and service improvements.
Identify operational risks and implement practical solutions.
Promote consistency and best practice across all clinic locations.
Consultant Relationship Management
Manage consultant inductions and onboarding.
Build and maintain strong professional relationships with consultants.
Act as the primary operational contact for consultants.
Support consultants with day-to-day operational matters.
Work collaboratively to resolve concerns promptly and professionally.
Stakeholder Management
Develop excellent working relationships with Site Managers and clinic teams.
Work closely with the COO and Head Office departments including Clinical, Pathways, Governance and Operations.
Support effective communication between clinics and Head Office.
Build collaborative relationships with internal and external stakeholders.
Governance and Compliance
Support the Governance & Compliance Administrator with collecting consultant practising privileges and required documentation.
Assist in maintaining clinic compliance documentation.
Escalate compliance concerns appropriately.
Promote a culture of quality, patient safety and continuous improvement.
Develop knowledge and experience towards becoming a future CQC Registered Manager.
Operational Support
Support clinics with operational issues as they arise.
Assist with service developments and new clinic implementations where required.
Monitor performance and identify opportunities to improve efficiency and patient experience.
Ensure a high standard of professionalism is maintained across all sites.
Person Specification
Essential
Previous operational management experience within healthcare or an equivalent regulated environment.
Strong relationship-building and stakeholder management skills.
Excellent communication and interpersonal skills.
Ability to work independently with minimal supervision.
Highly organised with excellent time management skills.
Experience managing multiple priorities across different locations.
Strong problem-solving and decision-making abilities.
Professional, approachable and resilient.
Willingness to travel regularly.
Desirable
Experience working within private healthcare.
Understanding of clinical governance and healthcare compliance.
Knowledge of consultant-led services.
Experience supporting healthcare quality standards or regulatory compliance.
Previous experience preparing for inspections or audits.
Aspiration to become a CQC Registered Manager.
Personal Attributes
The successful candidate will be:
Professional and trustworthy.
Relationship-focused with excellent emotional intelligence.
Proactive and solutions oriented.
Adaptable and comfortable working in a fast-paced environment.
Calm under pressure.
Able to influence positively without relying on authority.
Highly accountable and dependable.
Passionate about delivering outstanding patient and consultant experience.
What Success Looks Like
Within the first 6–12 months, you will have:
Built strong relationships with consultants, Site Managers and Head Office teams.
Established a regular presence across all regional clinics.
Improved operational consistency between sites.
Supported high levels of governance and compliance.
Become a trusted operational partner to the COO.
Demonstrated readiness to develop towards the CQC Registered Manager role.
Why Join Us?
This is an exciting opportunity to play a key role within a growing private cardiac service. You will work alongside experienced clinical and operational leaders, have genuine influence over service delivery, and be supported to develop your leadership skills and regulatory expertise as you progress within the organisation. The company offers several staff benefits that will be discussed during the interview.
Pay: From £50,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Financial planning services
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in London W1G 7AB
