Workshop Controller
Mercedes-Benz of Epsom
An opportunity has arisen to join us as a Workshop Controller at Mercedes-Benz of Epsom. The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.
You will be required to understand and communicate effectively with other members of the department. Ensuring efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability.
Key Responsibilities
- To calculate and manage the effective use of workshop resources.
- Monitor individual and workshop efficiencies to ensure key performance indicators are met.
- Plan the distribution of work amongst the team utilising available skills mix.
- Identify individual training and development needs.
- Manage workshop standards in accordance with company requirements.
- Resolve customer issues in line with MBUK standard and customer expectations.
- Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job
- To hand over and receive back any loan vehicle according to the published procedure.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
- Ensure that all internal and external customers receive excellent levels
- Ensure that the department helps to promote services offered by other departments within the dealership.
- Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team
- You will be required in some instances to cover other departments due to absence or workload so must be prepared and able to adapt and diversify in accordance with the office/workplace dynamic.
To be successful in this role, you will have:
- Previous experience as a Workshop Controller, Senior Technician, or within a similar automotive aftersales position.
- Strong leadership and organisational skills, with the ability to manage multiple priorities effectively.
- Excellent communication skills and the ability to build strong working relationships across departments.
- A proactive approach to problem-solving and delivering outstanding customer service.
- A focus on efficiency, quality, and continuous improvement.
- A full UK driving licence.
Hours of work
Monday to Friday: 7:30am – 5:30pm (1 hour unpaid lunch break)
Saturday: 8:00am – 2:00pm on a rota basis (paid as additional hours)
Total: 45 hours per week
Job Types: Full-time, Permanent
Pay: Up to £44,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
Ability to commute/relocate:
- Epsom, Surrey: reliably commute or plan to relocate before starting work (required)
Experience:
- Vehicle Workshop Controller: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
