Job Overview
Alexander House Surgery is the highest achieving GP surgery in the area. We currently have an opportunity for a part time Medical Receptionist to join the team.
We are a friendly, patient orientated GP practice with over 10,500 patients, rated Good by the CQC and recently achieved 100% on the Quality Outcome Framework, something only 1% of surgeries in the country achieve.
We have recently expanded to include a second location. As a team we socialise regularly. We also understand that mental health and wellbeing is crucial and offer various employee assistance programmes. In addition to this we have a cycle to work scheme, access to great NHS discounts and free, tea coffee, squash, biscuits and often homemade cake in the kitchen! All employees have access to the very generous NHS pension scheme. In this role the employee would contribute 5.2% and the employer will contribute 14.8%.
What we are looking for in return are enthusiastic, reliable and flexible people to join our Reception Team. The shift pattern currently available is as follows:
Monday 2pm to 7pm, Tuesday Day off, Wednesday 1.30pm to 6pm, Thursday 8am to 1pm, Friday 1pm to 7pm. This is a total of 20.5 hours per week.
The successful applicant should have excellent people and customer service skills, be a strong and flexible team players, be computer literate and able to work on their own initiative. They must be flexible, and be able to provide extra cover for the team's annual leave (between the hours 7.30am and 7pm Monday to Friday/8pm Thursday) as well as having;
- A friendly, professional and courteous manner
- Be capable of working in an extremely busy, fast paced environment
- Be adept at answering questions and dealing with patient queries
- Complete administration tasks in a timely and accurate manner
- Be motivated and work well as part of a team, but also able to work independently and make their own decisions
Job responsibilities
- To represent the surgery as a first point of contact via the telephone and on the reception desk, and to liaise between patients and the clinical team
- To actively signpost and make appointments for patients to see either a doctor, nurse or other health professional (including Nurse Practitioners, Orthopaedic Practitioners, Health Care Assistants and Mental Health Workers) over the telephone or via the reception desk
- To take accurate messages from patients or other health professionals and record and communicate them appropriately.
- Prescription, email and Accurx Triage administration involving the use of a variety of IT systems and processes.
- Maintain high standards of appearance for the front of house areas including waiting room and reception desk.
- Management of written communications from other healthcare providers ensuring the contained information is dealt with appropriately and accurately.
Please ensure you submit a covering letter with your application/CV stating why you have applied for this role.
Previous experience of working in a medical practice and using EMIS Web (a medical computer system) is desirable but not essential.
**** Previous applicants need not re apply ****
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Ability to commute/relocate:
- Farnborough GU14 7AW: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Medical Receptionist: 1 year (preferred)
- Customer service: 1 year (required)
- Office Administration: 1 year (required)
Work Location: In person
