Company Description
Novotel Milton Keynes is often seen as a great place to work because it blends the strength of an international hotel brand with a friendly, people‑focused local culture. Key reasons include:
Strong Team Culture
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A supportive, inclusive environment where colleagues work collaboratively across departments
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Emphasis on respect, wellbeing, and teamwork, helping people feel valued and heard
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A “one team” mindset that encourages pride in the hotel’s success
Career Development & Opportunities
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Part of Accor, giving employees access to structured training, apprenticeships, and online learning platforms
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Clear progression opportunities within the hotel and across the wider Accor network in the UK and globally
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Encouragement to develop leadership, hospitality, and transferable skills
Global Brand Benefits
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Discounts on hotel stays and dining at Accor properties worldwide
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The security and standards of a globally recognised hospitality brand
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Exposure to best practices and innovation in the hotel industry
Positive Working Environment
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A fast‑paced but rewarding atmosphere where no two days are the same
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Opportunities to work with a diverse range of guests and colleagues
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Recognition of effort and achievements, helping boost morale and engagement
Great Location
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Centrally located in Milton Keynes with good transport links
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Serves a mix of leisure and business guests, making roles varied and interesting
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Close to attractions, shopping, and green spaces, supporting work–life balance
People‑First Leadership
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Managers who are approachable and invested in colleague development
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Open communication and encouragement for ideas and feedback
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A focus on growing talent internally rather than just filling roles
Overall, Novotel Milton Keynes stands out because it combines career growth, supportive leadership, global brand advantages, and a welcoming team culture, making it a place where people can genuinely enjoy coming to work and build a long‑term hospitality career.
Job Description
Night Audit & Administration
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Complete night audit procedures and ensure accuracy of daily reports.
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Prepare and distribute management reports as required.
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Reconcile accounts and cash handling procedures in accordance with hotel policies.
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Maintain accurate records and logs throughout the shift.
Meeting Room Setup
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Prepare and set up meeting and conference rooms in accordance with function sheets and guest requirements.
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Arrange furniture, equipment, stationery, refreshments, and signage as specified.
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Conduct checks to ensure meeting rooms are clean, presentable, and fully operational before events commence.
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Liaise with relevant departments regarding meeting room requirements and changes.
Security & Fire Safety
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Conduct regular fire patrols and security checks throughout the hotel during the night.
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Ensure fire exits, escape routes, and fire safety equipment remain accessible and compliant.
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Report any maintenance, safety, or security concerns immediately.
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Respond appropriately to fire alarms, emergencies, and evacuation procedures.
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Maintain detailed records of all fire patrols and security inspections.
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Assist in ensuring compliance with all health, safety, and fire regulations.
General Duties
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Carry out regular walk-rounds of public areas to maintain cleanliness and presentation standards.
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Assist with basic housekeeping or maintenance requests where appropriate.
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Support other hotel departments during the night operation as required.
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Ensure the hotel lobby and reception area remain clean, organised, and welcoming at all times.
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Undertake any other reasonable duties requested by management.
Person Specification
Essential
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Previous customer service or hospitality experience.
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Excellent communication and interpersonal skills.
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Ability to work independently and make decisions confidently.
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Strong organisational and time-management skills.
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Good numerical and computer skills.
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Ability to remain calm under pressure and during emergency situations.
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Flexibility to work nights, weekends, and public holidays.
Desirable
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Previous hotel reception or night audit experience.
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Knowledge of hotel property management systems.
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Fire Marshal or Fire Safety training.
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First Aid qualification.
Key Competencies
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Customer Focus
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Attention to Detail
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Reliability and Integrity
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Problem Solving
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Teamwork
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Safety Awareness
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Professionalism
The Night Team Receptionist plays a vital role in ensuring guests receive excellent service while maintaining a safe, secure, and efficiently operated hotel throughout the night.
Qualifications
Qualifications & Experience
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GCSEs (or equivalent) in English and Mathematics.
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Previous customer service or hospitality experience preferred.
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Fire Safety Awareness and First Aid qualifications are advantageous but not essential, as training will be provided.
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Ability to work independently and maintain high standards of guest service, safety, and security throughout the night operation.
Additional Information
Workplace Culture
Warm, inclusive, and team‑driven
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A genuine “one team” culture where departments support each other
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Colleagues are encouraged to be themselves and feel respected and valued
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Strong focus on inclusivity, diversity, and equal opportunity
People‑first leadership
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Approachable managers who listen, coach, and develop their teams
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Open communication and regular feedback, with ideas welcomed from all levels
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Emphasis on recognition, trust, and celebrating success
Proud hospitality mindset
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Shared pride in delivering great guest experiences
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A fast‑paced, energetic environment where no two days are the same
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Strong sense of belonging and loyalty among long‑serving colleagues
Perks & Benefits
Accor global benefits
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Discounted hotel stays and food & beverage across Accor hotels worldwide
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Access to Accor’s international career opportunities and internal job mobility
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Use of Accor’s learning platforms and professional development programmes
Career growth & learning
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On‑the‑job training, cross‑department exposure, and structured development
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Opportunities for promotions and progression within the hotel
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Support for apprenticeships and hospitality qualifications
Wellbeing & recognition
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A supportive approach to work–life balance where possible
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Recognition schemes that reward effort, performance, and teamwork
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A positive, respectful atmosphere that supports mental and emotional wellbeing
Local advantages
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Convenient Milton Keynes location with good transport links
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A mix of business and leisure guests, keeping work varied and engaging
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Friendly, community‑focused workplace with strong local identity
