Working Hours:
Part time position. Hours to be: 28.5 hours a week
Monday 08.00 to 18.30
Tuesday 08.00 to 18.30
Thursday 08.00 to 18.30
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team.
To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.
Main Duties and General Administrative Responsibilities:
- To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne
· Monitoring the practice appointment system
· Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
· Providing a ‘front of house’ first point of contact for patients within the reception area
· Processing repeat prescription requests
· Processing Accurx Online Triage bookings
· Enter and read/SNOMED CT code data taken from clinical letters
- Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
· Data entry of new and temporary registrations and relevant patient information as required
- Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
· Supporting Secretarial cover as required
· Support other members of staff, providing cover during staff absences
· Scan patient-related documentation and attach scanned documents to patients’ healthcare records
· Action incoming emails when necessary
· Always observe patient confidentiality
· Be familiar and comply with all Health and Safety rules and guidance policies
· Ensure computer/written records are accurately maintained and securely stored
· Other duties as necessary for the efficient operation of the surgery
· Undergo mandatory training as may be required to develop your skills and abilities
· Act in accordance with the CGPN rules and code of conduct
Pay: £13.36 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
Education:
- GCSE or equivalent (required)
Licence/Certification:
- UK Driving License (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
