Join a company dedicated to creating safe, welcoming care environments where your organisational skills will directly impact the quality of life for residents.
Job Title: Facilities Operations Coordinator
Location: Chester Head Office (On Site)
Salary: £28,000 – £31,000 per annum (Depending on Experience)
Hours: Full-time, Monday – Friday
About Embrace Care:
At Embrace Care, we are dedicated to providing high-quality, safe, and welcoming living and care environments across our services. Our maintenance and operational infrastructure is central to ensuring our sites run smoothly, safely, and efficiently every day.
The Role:
We are looking for an organised and proactive Facilities Operations Coordinator to join our team in Chester. In this vital role, you will act as the central hub connecting our site maintenance crews, trade contractors, suppliers, and central finance team.
You will own the lifecycle of site repair work from initial request ticket through to scheduling, material sourcing, expense tracking, and final financial reconciliation.
Key Responsibilities:
- Monitor, triage, and manage incoming maintenance and repair tickets via an internal system
- Schedule and dispatch internal maintenance crews and external trade contractors, prioritising urgent works
- Communicate daily with site leads and property managers to keep them updated on job progress
- Source, order, and track delivery of maintenance materials, equipment, and required skip hires
- Build positive relationships with trade suppliers to secure reliable delivery times and fair pricing
- Track operational spending and record expenses against site budgets
- Collect, verify, and match job sheets, delivery notes, purchase orders, and contractor invoices
- Collate and prepare complete financial documentation for Central Finance to ensure seamless end-of-month processing
Requirements:
- Background in facilities administration, maintenance coordination, property operations, or a similar trade liaison role
- Proven ability to multitask, manage high volumes of repair requests, and maintain clear paper trails under deadline pressure
- Comfortable working with helpdesk/ticketing systems, Excel, and basic invoice matching software
- Excellent interpersonal skills with a confident approach to liaising with contractors, internal care staff, and finance teams
- Proactive attitude toward resolving delays, supplier shortages, or site scheduling conflicts
Benefits:
- Supportive team culture with real development opportunities
- Free Medicash enrolment
- 33 days annual leave inclusive of Bank Holidays
- Discounts for select Hotels in Chester and Preston
- Blue light card
If this role sounds perfect for you and you're looking to join a company where you can grow, apply today!
Embrace Care is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff and volunteers to share this commitment. Successful applicants will be required to undergo appropriate pre-employment checks, including references and an enhanced DBS check where applicable.
Pay: £28,000.00-£31,000.00 per year
Benefits:
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Work Location: In person
