About Muddy Faces
Muddy Faces is a small, friendly business supplying outdoor learning resources to schools, nurseries and educational settings across the UK. We are passionate about supporting outdoor learning and helping children learn through play and exploration.
As a small business, every member of the team makes a real difference. We pride ourselves on having a supportive, informal working environment where people are encouraged to learn new skills and contribute across multiple areas of the business. No two days are the same, and we're looking for someone who enjoys variety, takes pride in their work, and is willing to get stuck in wherever needed.
The Role - We're looking for a practical, organised and enthusiastic person to join our team as a Business
Operations Assistant.
This is a varied, hands-on role combining office administration, customer service and warehouse duties. You'll be supporting a small team and helping ensure the smooth day-to-day running of the business.
One part of the day may be spent answering customer enquiries and processing orders, while another may involve picking and packing products in the warehouse. We believe it's important to stay active throughout the working day, so everyone in the office team also supports warehouse operations when required.
This role would suit someone who enjoys variety, is happy to take on different responsibilities, and wants to grow with a business that offers genuine opportunities for progression.
Key Responsibilities
Office Administration
- Answering incoming telephone calls and directing enquiries.
- Taking customer orders over the phone.
- Inputting information into our stock management system (OrderWise).
- General administrative support.
- Liaising with customers and suppliers.
- Maintaining accurate records and information.
Customer Service
- Responding to customer enquiries.
- Assisting customers with product information and order queries.
- Processing returns and exchanges.
- Helping to resolve customer issues efficiently and professionally.
- Delivering excellent customer service at all times.
Warehouse Duties
- Picking and packing customer orders.
- Putting stock away and maintaining organised storage areas.
- Assisting with stock control.
- Supporting manufacturing and assembly tasks where required.
- Keeping the warehouse clean, tidy and safe.
- Assisting with other warehouse duties as needed.
General Business Support
- Supporting colleagues across different departments.
- Assisting with projects and tasks as required.
- Undertaking other reasonable duties requested by management.
About You
We are looking for someone who is:
- Reliable, punctual and hardworking.
- Positive and enthusiastic with a "can-do" attitude.
- Flexible and willing to help wherever needed.
- Happy to take ownership of tasks and see them through.
- Comfortable working in both an office and warehouse environment.
- Physically active and comfortable with lifting, carrying and moving stock.
- Organised and able to manage a variety of tasks.
- Computer literate and confident learning new systems.
- Friendly and professional when dealing with customers.
- Able to work independently and as part of a small team.
- Keen to learn, develop and grow within the business.
Desirable (but not essential)
- Previous office or administration experience.
- Previous warehouse experience.
- Customer service experience.
- Experience using stock management systems.
- Experience using OrderWise or similar business systems.
What We Offer
- Friendly and supportive working environment.
- A genuinely varied role where no two days are the same.
- Opportunity to learn multiple aspects of the business.
- Flexible working options, including part-time opportunities for the right candidate.
- Genuine opportunities for progression and increased responsibility.
- The chance to be part of a growing business with a passion for outdoor learning.
Apply If...You're someone who enjoys getting stuck in, works hard, takes initiative, and wants to develop within a growing small business where your contribution genuinely matters.
At Muddy Faces, attitude is just as important as experience. If you're practical, reliable, enjoy variety and aren't afraid to roll up your sleeves and get stuck in, we'd love to hear from you.
Pay: From £26,436.80 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
