The Wanzl Group is a global leader in providing innovative solutions for customer shopping trolleys, shop fitting, logistics, airport trolley products, and a wide range of services including Reviva and Trolleywise. As the largest subsidiary of Wanzl, the Wanzl UK Group employs around 700 staff across the UK and Republic of Ireland, delivering excellence and innovation in every project.
As a Service Coordinator, you will be responsible for planning, coordinating, and overseeing maintenance activities to ensure that machinery, equipment, and facilities are kept in optimal working condition. Working to various customer contracts, the Scheduler will triage all calls and assess the need to send mobile resource to then plan the job in efficiently, optimising efficient routes.
The successful applicant will be self‑motivated, highly organised, and able to remain calm under pressure. Strong communication skills and confidence in decision‑making are essential. You will need to work independently, take ownership of your tasks, and ensure all activities are completed accurately and to a high standard.
- Develop and maintain a detailed maintenance schedule for all equipment and facilities.
Prioritize maintenance tasks based on urgency, impact on operations, and resource availability.
Triage and appropriately manage acceptances on portals.
Ensure that all work orders are completed on time based on customer SLA and KPI’s.
Monitor the progress of maintenance activities and adjust schedules as necessary.
To assist the line manager with departmental responsibilities.
To manage eta updates on customer portals.
To work on integration and scheduling improvements.
To ensure all engineers are working efficiently and effectively, in accordance with performance standards.
To manage returning jobs with speed, efficiency and solutions.
Carry out additional ad‑hoc tasks and support projects to ensure the efficient running of the service office.
Monday to Friday (37.5 hours) - potential to discuss
