Hampton by Hilton Bath City
ASSISTANT RECEPTION MANAGER
About Us…
This isn’t just a job, it’s the beginning of a career with amazing opportunities….
If you are serious about delivering best in class service with an amazing team, here is your opportunity to join The Hampton by Hilton Bath City, which has 202 contemporary guest rooms and is located on Avon Street, in the heart of the vibrant UNESCO City of Bath. The hotel features an on-site restaurant and bar and a 24-hour gym.
The Important Bits…
- Hotel Incentive Schemes
- Access to Hilton’s Global Staff Discount Scheme
About the role...
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll in delivering this through managing all aspects of Reception, creating a unique and special visit for our guests. You’ll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay
Amongst other things, you’ll do this by assisting the Reception Manager in controlling the day-to-day staffing needs, planning and assigning work and establishing performance and development goals for team members. You'll provide mentoring, coaching and regular feedback to improve team member performance - Initiating and completing any HR related activities where required. You’ll be aware of and create departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as Guest Satisfaction Scores.
We'll need you to have full flexibility in terms of your working pattern, with full availability throughout the week and at weekends, with the ability to get to and from the hotel at the following times:
- Early shift starts at 0645 (so you'll need to be able to get to the hotel at this time)
- Late shift finishes at 2315 (so you'll need to be able to get home after this time)
About you...
- Excellent leadership skills with experience of developing and leading a team
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time and the time of the team
Eligibility…
In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status).
Job Types: Full-time, Permanent
Pay: From £28,644.30 per year
Benefits:
Ability to commute/relocate:
- Bath BA1 1UP: reliably commute or plan to relocate before starting work (required)
Work Location: In person
