Operations Manager- Stock Availability Team
Ocado Logistics - Dordon
Permanent- Competitive Salary on offer
Why Ocado?
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.
We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
Are you ready to take ownership of a critical operational function and lead a team that plays a key role in delivering exceptional customer service?
About the role:
We're looking for an Operations Manager to lead our Stock Availability Team, ensuring accurate stock control, strong inventory integrity and outstanding customer fulfilment across the site.
In this impactful role, you will guide a dedicated team of approximately 40 members across four SAT shifts (covering both days and nights). By collaborating with suppliers, customers, and operational leads, you will be instrumental in enhancing performance and spearheading process improvements to achieve significant results; additionally, you will be responsible for directing our COEX team.
This position is vital to our ongoing business evolution, as you will actively shape the future of Stock Availability. You will be tasked with rethinking existing methodologies to establish more intelligent and streamlined processes that provide essential support to the broader operation.
This is a highly visible leadership role that offers the opportunity to influence across the business while building strong relationships with key customers, including Ocado Retail and Morrisons, and a wide range of internal stakeholders.
What you’ll be doing:
As Operations Manager you will:
- Lead, coach and develop the site's Stock Availability Team, creating a culture of accountability, collaboration and continuous improvement.
- Take ownership of stock accuracy, inventory integrity and stock control processes across the site.
- Analyse operational data to identify trends, resolve issues and improve performance.
- Build strong relationships with key customers, suppliers and internal stakeholders, acting as the site expert for Stock Availability.
- Present operational performance and improvement plans confidently to customers and senior stakeholders.
- Work collaboratively across Operations to ensure Stock Availability is fully integrated into wider site priorities.
- Identify opportunities to simplify processes, improve efficiency and deliver continuous improvement initiatives.
- Manage resources effectively to meet operational demand while maintaining high standards of compliance and customer service.
- Champion technical excellence and ensure SAT processes remain compliant, consistent and fit for the future
Who should apply?
We're looking for an experienced leader who enjoys solving problems, leading people and driving improvement.
You'll be someone who:
- Has experience leading teams in a fast-paced warehouse, logistics or operational environment.
- Is passionate about developing people and building high-performing teams.
- Has strong analytical skills and enjoys using data to drive decision-making.
- Is commercially aware and understands the impact of operational performance on our customers and business.
- Builds strong relationships and is confident working with customers, suppliers and stakeholders at all levels.
- Has excellent communication and presentation skills.
- Enjoys challenging the status quo and finding smarter ways of working.
- Has experience delivering continuous improvement or change initiatives.
- Can balance operational priorities while maintaining attention to detail and high standards.
- Is flexible and willing to work across varying shift patterns to support a 24/7 operation, including occasional extended days and peak trading weekends.
If you're looking for your next leadership challenge and want to play a key role in shaping the future of Stock Availability, we'd love to hear from you.
What you can expect to receive in return -
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
Financial Protection: We offer Income Protection and Life Insurance for financial security.
Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
Private Medical Cover: Rest easy with comprehensive private medical insurance.
Generous Leave: Growing after 5 years, with an option to buy more
Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
Share Schemes: Join exciting share plans to participate in our success.
Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.
We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process.
We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.
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