Norton Insurance Brokers Ltd are looking for a skilled proactive Credit Controller to join our busy finance team.
We are an independent Insurance Brokers, in which we offer a personally managed service that takes care of all our clients insurance needs in one place. Our company’s vision ‘We’re here to protect your insurance needs, with integrity, experience, and care, so you can enjoy more of life’s adventures’ is what we also embody with our team.
At Norton’s we believe in the power of values. We are not just looking for employees; we are seeking individuals who share our core values of care, adventure, togetherness, and flourish.
The role:
As a Credit Controller you will play a crucial role in managing and collecting debts from our clients, ensuring the company maintains a healthy cashflow. You will build strong relationships with internal and external business partners, to resolve payment queries and support the wider finance team.
Key Responsibilities:
- Debt collection for Norton, TIFCO (our inhouse finance company) & PCL (external finance company)
- Administration of TIFCO loans - ensuring signed documents are received from clients; preparation of AUDDIS and DD collection files; processing ADDACS & ARUDD reports
- Preparation of TIFCO PnL
- Processing PCL receipts into EPIC (insurance ledger)
- Processing TIFCO payments across internal systems
- Receipting card payments in EPIC cashbook
- Weekly Debt reporting
- Liaising with external debt collection agencies - referring cases when escalation necessary; liaising with agency to progress collections; reporting on agency progress
- Processing refunds - money to client bank/credit cards; preparing bank payments for authorisation; updating inhouse system with refund information
- Daily bank recs for TIFCO
- Supporting on Client Money Account reconciliations & receipting
- Assisting in other Finance tasks when necessary
Desired skills:
- Strong communication and negotiation skills
- Ability to deal with difficult clients in a calm, authoritative and understanding manner
- Good people skills and desire to work within a team
- Works well under pressure
- Attention to detail and problem solving abilities
- A ‘hands-on’ approach to work in a hardworking environment
- Experience of EPIC (insurance ledger) and Quick books accounting system or similar
What you’ll need:
- A minimum of 3 years’ experience in a Credit Controller role, ideally within the insurance sector
- A minimum GCSE at grade C/4 in Maths and English
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- A desire to enter a dynamic and values driven work environment
This role offers an exciting opportunity for individuals looking to develop their career in finance while contributing significantly to the organisation's success through effective credit management practices.
Job Types: Full-time, Permanent
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site gym
- Referral programme
- Sick pay
Education:
- GCSE or equivalent (required)
Experience:
- Credit Control: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
