About the Role
CDC Group is looking for a friendly, patient and community-focused Project Delivery Worker to support the delivery of our Digital Inclusion Project.
This is an 12-month project designed to help people who may be digitally excluded develop the confidence, knowledge and practical skills they need to use technology safely and independently.
The Project Delivery Worker will provide approximately 6 hours of project delivery and administration each week, working directly with local residents through one-to-one support, small group workshops, community outreach and the development and mentoring of volunteer Digital Champions.
The role will suit somebody who is confident using everyday technology but, importantly, can explain things clearly and patiently to people with different levels of digital confidence.
Key Responsibilities
The Project Delivery Worker will:
- Deliver regular one-to-one digital support sessions for local residents.
- Deliver small group digital skills workshops within community settings.
- Support people to develop confidence using laptops, tablets and smartphones.
- Help participants develop essential digital skills including using email, accessing websites, completing online forms and using online services.
- Support people to access appropriate public, health, employment and community services online.
- Help participants understand online safety, passwords, scams, fraud and protecting personal information.
- Provide outreach support to residents who may not initially engage with traditional digital skills programmes.
- Identify individual barriers to digital inclusion and provide appropriate practical support.
- Encourage participants to become increasingly confident and independent rather than completing tasks on their behalf.
- Support the recruitment, development and mentoring of volunteer Digital Champions.
- Provide Digital Champions with guidance and practical support to help them assist other members of the community.
- Promote the Digital Inclusion Project within the local community and encourage referrals and participation.
- Develop positive relationships with community organisations and local partners.
- Maintain appropriate attendance, activity and monitoring records.
- Collect participant feedback and case studies to demonstrate the impact of the project.
- Support project monitoring and evaluation, including recording outcomes achieved by participants.
- Complete approximately the required administration associated with delivery.
- Work within CDC Group's safeguarding, confidentiality, data protection, equality and health and safety procedures.
- Undertake any appropriate training required for the role.
Typical Support Could Include
The worker may help residents with:
- Setting up and using email accounts.
- Using smartphones, tablets and laptops.
- Searching and navigating the internet.
- Completing online forms and applications.
- Accessing online public services.
- Creating documents and basic CVs.
- Developing basic employment-related digital skills.
- Understanding passwords and account security.
- Recognising online scams and suspicious messages.
- Video calling and staying connected with family and friends.
- Building confidence using technology independently.
Person Specification
Applicants should:
- Be confident using everyday digital technology.
- Have good communication and interpersonal skills.
- Be patient and able to explain technology in simple, accessible language.
- Be comfortable supporting people with little or no previous digital experience.
- Be able to work effectively with people from a wide range of backgrounds.
- Have a positive and non-judgemental approach.
- Be organised and able to maintain basic project records.
- Be able to work independently as well as part of the wider CDC Group team.
- Understand the importance of confidentiality and safeguarding.
- Be willing to undertake relevant training.
Desirable
It would be beneficial for applicants to have:
- Previous experience of community work, digital inclusion, adult learning, youth work or support work.
- Experience delivering one-to-one or group sessions.
- Experience working with volunteers.
- Knowledge of barriers affecting people experiencing digital exclusion.
- Experience supporting vulnerable or disadvantaged members of the community.
- A relevant community, teaching, IT, youth work or support qualification.
- A full UK driving licence and access to transport.
Working Pattern
The post is funded for approximately 6 hours per week over an 12-month period.
Hours will be sessional and may vary according to project activity. They will include a combination of:
- One-to-one digital support.
- Group workshops.
- Community outreach.
- Digital Champion support and mentoring.
- Project administration, monitoring and evaluation.
Travel between multiple locations will be required.
Some flexibility may be required to ensure sessions are delivered at times that are accessible to the communities we support.
Safeguarding
CDC Group is committed to safeguarding children, young people and adults who may be vulnerable. The successful applicant will be expected to follow all CDC Group safeguarding policies and procedures and may be required to undertake an appropriate DBS check depending on the nature of project delivery.
Pay: £6,500.00 per year
Work Location: In person
