Business Support Officer
Temporary Contract
Job Details
Royal Borough of Kingston
Service Area: Business Support / Customer Fulfilment / Adult Social Care Operations
Hours: 36 hours per week
Working Pattern:
Hybrid working
2 days in the office
3 days remote per week
Start Date: 25 August 2026
Duration: 16 weeks
Number of Roles: 1
Location
Office Base:
Guildhall 2
Kingston High Street
Kingston upon Thames
KT1 1EU
Pay
PAY Rate: £15.68 per hour
Job Overview
Royal Borough of Kingston is seeking a Business Support Officer to provide coordinated, consistent and high-quality administrative support across Council services, with a focus on supporting Adult Social Care operations.
The role will involve triaging multiple inboxes, processing contacts, supporting officers, managing post and documents, updating ICT systems, preparing documents, handling financial administration and providing clear communication to colleagues, residents, customers, contractors and partner organisations.
This role requires strong administration, customer service, inbox management, document handling, IT, finance administration and communication skills.
Important – Please Read Carefully
This is a Business Support Officer role supporting Council operations, including Adult Social Care.
Candidates must be confident triaging inboxes, updating systems, managing documents, supporting officers, communicating with customers and colleagues, and handling service-related administration accurately.
Strong IT skills are essential, including Microsoft Office and Google G-Suite.
Candidates must be able to work hybrid, with 2 days per week in the Kingston office and 3 days remote.
Candidates without business support, administration, inbox management, customer service or IT systems experience are unlikely to be considered.
Key Responsibilities
- Provide coordinated business support to Council service teams
- Support officers with information and administrative requirements
- Triage multiple inboxes and understand the context of incoming queries
- Upload contacts and information onto relevant systems
- Action queries or route them to the correct service area
- Support electronic post and document management
- Scan, index, route, store and retrieve documents electronically
- Collate and circulate information, including papers for meetings or committees
- Input, update, extract and analyse data using relevant ICT systems
- Prepare, edit, format and print documents using Microsoft Office and Google applications
- Undertake service-related financial administration
- Follow Council financial procedures and systems
- Process requisitions using Agresso where required
- Support procure-to-pay processes
- Communicate clearly with colleagues, residents, customers and partner organisations
- Provide advice and information on business support processes
- Support positive cross-organisational communication and team working
- Contribute to new systems or business process improvements
- Document existing and new processes clearly and consistently
- Provide business support to Adult Social Care teams and functions
- Support financial assessment administration where required
- Escalate matters to the correct teams using appropriate technology
- Provide cover and share knowledge across Business Support
- Work in line with Equal Opportunities, Health & Safety and Council policies
Essential Experience & Skills
- Business support or administration experience
- Experience triaging inboxes and handling incoming queries
- Experience updating records on ICT systems
- Experience scanning, indexing, routing or managing documents
- Experience preparing and formatting documents
- Experience using Microsoft Office applications
- Experience using Google G-Suite or similar tools
- Customer service experience
- Ability to communicate clearly with internal and external customers
- Ability to support officers and service teams effectively
- Ability to manage time and prioritise workload
- Ability to work flexibly and adapt to changing priorities
- Strong attention to detail
- Ability to work as part of a team
- Ability to build positive working relationships
- Ability to handle information professionally and accurately
- Positive and professional communication style
- Willingness to learn new systems
- Ability to work hybrid from Kingston
Desirable
- Previous local authority business support experience
- Adult Social Care administration experience
- Experience using Agresso
- Experience processing requisitions or purchase requests
- Experience supporting financial assessment administration
- Experience working with residents, contractors or partner organisations
- Experience supporting housing, planning, environment or revenues and benefits services
- Experience documenting processes or supporting service improvements
Additional Information
Interviews will be held virtually via Google Meet.
There will be one interview per shortlisted candidate, lasting approximately 30 minutes.
The interview will be conducted by the Operations Manager and Interim Team Leader.
Candidate submission deadline is 10 August 2026.
Required documents at candidate submission include eligibility to work in the UK, Criminal Convictions Declaration, Confidentiality Agreement and 2 years’ references/work history.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR110745
Pay: £15.68 per hour
Application question(s):
- Do you have business support or administration experience, including supporting officers, managing service queries and updating records accurately on ICT systems?
- Are you confident triaging multiple inboxes, understanding the context of incoming queries, uploading contacts and actioning or routing work correctly?
- Do you have experience with document management, including scanning, indexing, routing, electronic storage, retrieval or preparing meeting papers?
- Are you confident using Microsoft Office, Google G-Suite and other IT systems to prepare documents, update data, extract information and support business processes?
- Can you work hybrid from Guildhall 2 in Kingston, provide 2 years’ references/work history and support Adult Social Care business support functions if required?
Work Location: Hybrid remote in Kingston upon Thames KT1
