As our Facilities Manager, you will play a key role in ensuring that Zip UK’s sites run smoothly, safely and compliantly. You will be the go-to person for all things related to our facilities. Based at our Dereham office and reporting to the Operations team, you will manage the day-to-day operations across our office, warehouse and legacy sites. This includes working closely with suppliers and contractors, overseeing health & safety compliance, handling maintenance tasks, and managing budgets. The facilities manager will ensure high standards are maintained across all sites, drive strong supplier performance and promote proactive maintenance. This hands-on position perfectly balances operational work with coordination and stakeholder engagement.
Key Responsibilities
- Own the day‑to‑day delivery of facilities operations across office, warehouse, and legacy sites
-
Act as the primary point of contact for all facilities issues, ensuring sites are safe, compliant, and well presented
-
Manage access control, security systems, alarms, and internal space requirements
-
Manage third‑party suppliers and contractors, setting SLAs and monitoring performance
-
Ensure all facilities compliance and statutory obligations are met, including health & safety and environmental standards
-
Maintain accurate compliance records and support audits and inspections
-
Own planned preventative maintenance (PPM) and manage reactive maintenance to minimise disruption
-
Oversee key building infrastructure and maintenance contracts
-
Manage facilities budgets, track spend, and identify cost‑saving opportunities
-
Support facilities projects, lease exits, dilapidations, and continuous improvement initiatives
-
Act as the central coordination point for facilities activity, working closely with internal teams and leadership
Requirements
Essential
-
Previous experience in a facilities, site, or operations role
-
Strong organisational and multitasking capability
-
Ability to manage multiple suppliers and priorities simultaneously
-
Practical, hands-on approach with a proactive mindset
-
Strong communication and stakeholder management skills
Desirable
-
IOSH qualification (or willingness to obtain)
-
Experience managing compliance and audits
-
Exposure to budgeting and cost control
-
Experience in warehouse or multi-site environments
Benefits
-
25 days annual leave + bank holidays
-
Company Sick Pay (after qualifying period)
-
We offer a fun and lively atmosphere and casual dress code
-
Holiday purchase scheme
-
Full training and continuous support with your team
-
Cycle to Work scheme available
-
A market leading company pension
-
Life insurance
-
Employee rewards and discounts through Perks at Work
-
Option to join Health Care Cash Plan
-
24/7 365-day access to Employee Assistance Programme through Health Assured
-
Well-being programs – your well-being is important to us
-
Access to on-going learning and development with our online learning platform
-
You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
