Job Summary:
PLN Network & Professional Consulting Ltd is seeking a Technical Services Manager to lead the delivery of technical services, optimise IT operations, and ensure the successful implementation of technology solutions for our clients. This is an excellent opportunity for a motivated technology professional who enjoys leading technical teams, improving service performance, and delivering reliable IT solutions. If you are passionate about technology, customer service, and operational excellence, we encourage you to apply.
What you'll do:
- Manage the day-to-day delivery of technical services and IT support operations.
- Lead technical teams to ensure high-quality service delivery and timely issue resolution.
- Develop and improve service processes that enhance operational efficiency and client satisfaction.
- Oversee IT infrastructure, systems maintenance, and technology implementation projects.
- Collaborate with clients and internal teams to deliver effective technical solutions.
- Monitor service performance, analyse operational metrics, and implement continuous improvements.
- Manage relationships with technology vendors, service providers, and business partners.
- Support cybersecurity, business continuity, and technology governance initiatives.
- Ensure compliance with company policies, service standards, and industry best practices.
- Mentor and develop technical professionals while promoting innovation and teamwork.
Requirements:
- Experience in technical services, IT support, infrastructure, systems administration, network operations, or a related field is beneficial.
- Previous leadership or supervisory experience is an advantage.
- Knowledge of cloud technologies, enterprise systems, networking, cybersecurity, or IT service management is beneficial.
- Strong communication, analytical, and problem-solving skills.
- Ability to manage multiple projects and operational priorities effectively.
- Customer-focused approach with strong organisational abilities.
- Relevant qualifications or equivalent professional experience are welcomed.
Why work with us:
- Join a growing technology and consulting company delivering innovative IT solutions.
- Lead technical service initiatives that support business success and client satisfaction.
- Work alongside experienced professionals in a collaborative and supportive environment.
- Opportunities for career progression and leadership development.
- Competitive salary with a comprehensive employee benefits package.
- Stable full-time position with long-term career opportunities.
Pay: £5,300.00-£7,100.00 per month
Benefits:
- Canteen
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
