Are you passionate about luxury travel and creating exceptional guest experiences?
Join My Private Villas, a leading luxury villa rental company with a portfolio of over 800 exclusive properties across the globe. We are seeking a dedicated and detail-oriented Concierge Manager to deliver exceptional concierge services to our international clientele.
Salary & Benefits:
- Competitive base salary
- Commission on margin achieved
- 28 days annual leave (incl. UK bank holidays)
- Company trips & familiarisation opportunities
- For candidates based in London: hybrid role – minimum 4 days/week in office
- For candidates based elsewhere in Europe: remote role
Key Responsibilities:
- Manage concierge services for luxury villa bookings from pre-arrival to departure
- Convert concierge enquiries into bookings and manage the full process, including proposals, confirmations, invoices and itineraries
- Coordinate bespoke experiences and services with trusted local suppliers
- Build and maintain long-term client and partner relationships and encourage repeat business
- Review and optimise our existing network of local suppliers, and identify and onboard new partners
- Negotiate rates and commission agreements with suppliers to ensure competitive pricing and high-quality service
- Maintain accurate supplier and product information in the CRM, including pricing, descriptions and photos
- Resolve client requests and issues with professionalism and a client-first mindset
- Work closely with the sales team to deliver seamless guest experiences
Working Hours & Flexibility
- This is not a standard 9:00–17:00, Monday–Friday role.
- Flexibility is essential, as you will occasionally work outside regular business hours to support clients in US time zones and respond to urgent or last-minute requests, including evenings, weekends and public holidays when required.
What We’re Looking For:
- Minimum of 2 years’ experience within the travel industry, preferably in luxury travel, a DMC, hospitality or concierge services
- Minimum of 1 year of management experience
- Strong knowledge of the luxury travel and hospitality sector
- Excellent written and spoken English and Italian
- Excellent communication, negotiation and relationship-building skills
- Strong organisational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and confidence using CRM systems
- Flexibility to work outside standard office hours when needed
- Based in Europe
About Us:
My Private Villas is a leading luxury villa rental company with over 15 years of experience creating exceptional holidays worldwide. As a proud member of Serandipians, XO Private and Connections, we offer a carefully curated portfolio of exclusive villas complemented by bespoke concierge services. Our mission is to provide authentic, high-end service with a personal touch.
Ready to help create unforgettable luxury travel experiences?
We'd love to hear from you.
Pay: £30,000.00-£40,000.00 per year
Application question(s):
- Please indicate your expected yearly gross salary range.
- Are you available to work flexible hours, including occasional weekends and evenings, to support clients in US time zones and handle urgent requests when required?
Experience:
- travel industry: 2 years (required)
- management: 1 year (required)
Work Location: Remote
