ROLE DESCRIPTION
JOB TITLE: Credit Controller
LOCATION: Camberley
Immediate Fixed Term Contract
Credit Collection Duties
- Responsible for your own ledger, proactively manage the collection of debtor balances by phone, email, and letter.
- Update customer accounts in Oracle.
- Continually meet the cash collection and debtor day targets as set by the company.
- Understand all business procedures to easily identify any potential barriers to payment.
- Proactively manage all customer queries, through investigation to query completion.
- Maintain own ledger; ensuring correct details are registered resolving unallocated cash, credit balances and customer refunds.
- Ensure daily debtor calls are duly made as part of monthly collection strategy.
- Make decisions regarding customer holds and when litigation processes should begin.
- Work with revenue billing, order authorisation, sales teams, and other internal contacts to ensure correct information is provided to customer.
- Post cash payments onto customer accounts.
- Work with the Team on Direct Debit collections and processing.
- Update Lease payments in Oracle, reconciling lease company prepayments
- To ensure over 60day debt is kept to a minimum.
- Comply with all Group policies, procedures, and objectives.
- Undertake any ad-hoc duties.
Skills and Experience
- Previous experience in credit control or similar.
- Organised, with strong focus on completing daily, weekly and monthly tasks.
- Good critical thinking skills for customer disputes, and account reconciliations.
- Confident dealing with customers both on the phone and in writing.
- Proficient with MS Office and good level of Excel skills.
- Ability to perform as part of a team and within a busy office environment.
Job Types: Permanent, Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Camberley
