Client Engagement Worker
Salary: £27,142
Contract: Permanent
Hours: 35 hours per week
Location: Manchester
Responsible to: Senior Employment Officer
Additional: Must be a driver and have use of a car for business purposes
Mileage: 45p per mile
We promote flexible working patterns and work-life balance. Working patterns can be agreed with the right candidate based on their preference and business needs.
Role Purpose:
As a Client Engagement Worker, you’ll play a crucial role in supporting people with learning disabilities, autism, or additional needs to develop their confidence, skills and independence. You will manage a caseload of clients accessing the Our Future pre-employability and self-development Contract, providing person-centred support tailored to each individual’s strengths, aspirations and personal goals.
You will support clients to engage in a range of activities focused on personal development, employability, confidence, community participation and independent living. Through one-to-one support and group based activities, you will help individuals identify and work towards meaningful goals, overcome barriers and develop the skills they need to progress. This will include supporting clients to access voluntary opportunities, with a small proportion progressing into paid employment, while encouraging greater independence and connection within their community.
Responsibilities:
Caseload Management
Complete initial assessments and develop detailed vocational profiles with clients to understand their strengths, skills, interests, aspirations, support needs and barriers to progression.
Manage a diverse caseload of clients, maintaining regular contact and providing personalised, person-centred support throughout their journey.
Co-produce individual action plans, setting meaningful short and long term goals across areas including confidence, independence, self-development, community participation and employability.
Support clients to explore and access appropriate progression opportunities, including voluntary roles and paid employment.
Complete and review wellbeing assessments and other agreed outcome measures throughout the client journey to monitor progress and demonstrate distance travelled.
Regularly review client progress against agreed goals, adapting support and action plans where required to reflect changing needs, achievements and aspirations.
Plan, prioritise and organise caseload activity effectively to meet contractual targets, service KPIs and quality standards.
Maintain accurate and up-to-date client records, including vocational profiles, action plans, progress updates, risk assessments and other required documentation.
Use caseload data and client outcomes to evidence impact and contribute to service performance reporting.
Client Support & Development
Plan and deliver tailored one-to-one activities and short interventions that develop confidence, independence, life skills and readiness for future progression.
Provide practical support in areas such as travel training, Training in Systematic Instruction (TSI), money management, budgeting, shopping, digital skills and accessing local services.
Support and encourage clients to work towards achieving the Open Awards Badge of Excellence, promoting engagement and participation in activities and supporting individuals to recognise and evidence their learning, development and achievements.
Identify and facilitate activities and opportunities that support clients to develop their skills, independence and community participation.
Support clients to access and engage with local groups, courses, activities, community venues and other appropriate services and opportunities.
Provide practical support to help clients overcome barriers to participation, encouraging greater confidence, choice and independence over time.
Ensure activities and interventions are purposeful, person-centred and directly linked to the outcomes identified within each client’s individual action plan.
Work collaboratively with the Our Future team to develop and deliver a flexible offer for clients who may not yet be ready to access group workshops, volunteering or employment-focused support.
Other Responsibilities
Develop and maintain positive working relationships with community and statutory partners, families, carers, professionals, employers and other stakeholders to support effective service delivery and positive outcomes for clients.
Build strong links with local community organisations and services to increase opportunities for clients, support effective signposting and promote greater community participation.
Manage your own diary, workload and administration effectively, balancing caseload responsibilities, community-based delivery, travel, meetings and other service requirements.
Maintain high-quality documentation and administration, ensuring client records, case notes, correspondence, reports and data are accurate, timely and compliant with contractual, organisational and audit requirements.
Use organisational IT systems and Microsoft Office applications, including Outlook, Word, Excel and PowerPoint, effectively to support day-to-day service delivery and administration.
Uphold safeguarding responsibilities at all times, recognising, recording and escalating concerns promptly and appropriately in line with organisational policies and procedures.
Understand the barriers, inequalities and discrimination that disabled and disadvantaged people may experience, and actively promote inclusion, choice, independence and equal opportunities throughout service delivery.
Attend and actively participate in team meetings, supervision, reflective practice, training, away days and wider organisational events, contributing to continuous learning and service development.
Work collaboratively across the Our Future team and wider Employment service, sharing knowledge and good practice, supporting colleagues and contributing to a positive, solution-focused team environment.
Contribute to continuous service improvement by sharing client feedback, community and stakeholder insight, good practice and ideas that support innovation and improved outcomes.
Adhere to all organisational policies and procedures, including GDPR, confidentiality, equality and diversity, lone working, remote working and Health & Safety requirements.
Champion and demonstrate Pure’s values — being Respectful, Responsive, Aspirational and Inclusive — in all interactions with clients, colleagues, families, employers, partners and other stakeholders.
Work flexibly in response to service and client needs, including occasional evening or weekend working where required.
Undertake any additional duties reasonably required by the Line Manager to meet service needs and support organisational priorities.
Person Specification
Qualifications and training
· Commitment to ongoing professional development and training.
· Willingness to complete relevant training, including safeguarding, systematic instruction, and disability awareness.
· Driving licence and willingness to travel for work, including business insurance
· Level 3 Diploma in Employability Services / Advice & Guidance (IAG) or similar.
Experience
· Experience supporting people with learning disabilities, autism or other additional needs
· Experience managing a caseload and delivering person‑centred support.
· Experience working with voluntary sectors
· Experience building relationships with employers or external partners.
Knowledge
· Awareness of disability, neurodiversity and inclusive workplace practices.
· Understanding of safeguarding responsibilities, confidentiality, GDPR and data protection.
· Good knowledge of workplace expectations, employability skills and reasonable adjustments.
· Good knowledge of voluntary sector requirements
· Understanding of local labour market trends and employer and volunteering needs.
· Awareness of relevant employment legislation (e.g., Equality Act 2010)
Pay: £27,142.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
Application question(s):
- Do you have any experience supporting people with additional needs (not physical/personal care, its more around life skills) – Autism/Learning Disability? If so please share.
- Do you have experience in employability? Please summarise.
- Interviews will be held on Tuesday 8th and Wednesday 9th September. Will you be available on those days for interview?
Licence/Certification:
- UK driving licence and access to a vehicle for business use? (required)
Work Location: In person
