Floor Supervisor – The Charlotte Arms
Full Time – £13.50- £14.00 + Tronc
Do you want to be part of an exciting new venue and play a key role in delivering great service for every guest? This could be the role for you.
Brought to you by the team behind Kitty O’Shea’s and Wunderbar, The Charlotte Arms is set to become a new local favourite in the heart of Edinburgh.
We’re looking for an experienced Floor Supervisor with strong leadership skills and a hands on approach to service to help lead our floor team.
What you’ll do:
- Lead the floor team, ensuring smooth and efficient service throughout the venue
- Lead from the front and maintain high standards across every shift
- Monitor team performance and provide guidance & direction where required & ensure all staff follow company procedures and policies
- Deliver excellent customer service and act as a point of contact for guest enquiries, feedback and complaints
- Maintain high standards of cleanliness, presentation and organisation across all guest-facing areas
- Carry out regular floor checks throughout the shift & take a practical approach to improving service delivery
- Assist with opening and closing procedures, including cash handling, stock control and venue security when required
- Support the recruitment, induction, training and development of new and existing team members
- Work closely with the management team, bar team and wider venue staff to ensure smooth daily operations and events
- Encourage and support the team with upselling to maximise revenue
We would love to hear from you if you have:
- Previous experience in a supervisory or senior front of house role within a busy bar, restaurant or late-night venue
- Strong leadership skills and the ability to motivate and support a team
- Excellent customer service skills and a genuine passion for hospitality
- A hands-on approach and the ability to remain calm under pressure
- Strong organisational and communication skills
- Experience with cash handling, opening and closing procedures and stock control
- Good problem solving skills and the confidence to handle guest concerns professionally
- A flexible approach to working evenings, weekends and late nights
Perks of the job:
- Share of TRONC tips
- Weekly pay
- Access to our Employee Wellness Programme (EAP)
- Employee discount across our venues
- Opportunities for training and development
If you’re an experienced Floor Supervisor who enjoys leading a team and takes pride in delivering excellent service, we’d love to hear from you.
We are committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Pay: £13.50-£14.00 per hour
Benefits:
Experience:
- Supervising: 1 year (preferred)
Work Location: In person
