Overview:
Help us create customer communications that make a real impact.
At Screwfix, our customers are at the heart of everything we do. As a CRM Executive, you'll play a key role in bringing our customer marketing plans to life across channels including email, SMS, app, direct mail and in-store communications. Working as part of our CRM team, you'll help deliver engaging campaigns that reach millions of customers, ensuring every communication is accurate, timely and aligned to the Screwfix brand.
You'll also support activity across our growing Screwfix Rewards programme, gaining valuable exposure to loyalty marketing at a time when customer loyalty is one of Screwfix's key strategic growth priorities.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple projects, and wants to develop their career in CRM and customer marketing. You'll work closely with teams across the business, helping to coordinate campaigns from briefing through to delivery, while analysing performance and sharing insights that help us continuously improve the customer experience.
What's in it for you?
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28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
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Hybrid working with up to 2 days working from home
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Flexible start and end times around core working hours
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Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
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Up to 14% employer pension contributions
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Life cover up to 4x your salary
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Health cash plan and discounted gym memberships (up to 25% savings)
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20% discount at Screwfix and B&Q
Responsibilities:
- Working within the CRM team you will help to develop, execute and report on CRM programmes and campaigns using our state-of-the-art marketing automation software
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Complete and check campaign briefs to enable any design, artwork production, print / mailing and/or product requirements to be actioned by relevant departments. This will also include the distribution and collation of proofs and amends working within campaign deadlines
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Co-ordinate and implement CRM activity in accordance with the agreed marketing and customer plan
- Responsible for ensuring that marketing schedules are updated with CRM activities and key milestones are being met
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Manage communication of key plans on a regular basis with stakeholders such as Store Operations, Marketing, Commercial Planning, Web Merchandising
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Assist with the analysis of campaigns including presenting your findings to an agreed format
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Liaise with key contributors and stakeholders to ensure there is consistent communication of campaign activity
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Escalate to Line Manager any potential issues or problems that may affect the delivery of campaigns
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Ensure that all communications to customers are in line with the tone and branding of Screwfix. And to ensure that all information within those communications are correct.
Qualifications:
- Experience within a fast-paced and deadline driven environment
- Proven ability to work co-operatively and effectively with others
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Confident communicator with the ability to work with people at all levels
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Strong time management and organisational skills with the ability to manage a large number of tasks at once
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Experience in the use of PowerPoint, Excel and Microsoft Word would be highly advantageous– including creating and amending presentations, using basic formulas and formatting Word documents
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Experience in managing a changing workload is essential
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A knowledge of CRM principles, marketing channels would be an advantage
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Prior experience in marketing is not essential but would be an advantage
At Screwfix, Your Wellbeing Comes First:
Financial wellbeing
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Wagestream access to track earnings and save
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Access to the Kingfisher Share Scheme
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Colleague support fund
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Exclusive offers and discounts via our Hapi app
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Cycle-to-work scheme and savings on bikes
Every day benefits
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Career progression and development programmes
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Coaching and mentoring to help you thrive
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Access to wellbeing resourcing including PepTalk
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Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
Please let us know at [email protected] if you need any additional support or adjustments when it comes to your application.
NO AGENCIES PLEASE
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