The Mechanical Field Service Engineer is responsible for delivering high-quality field service activities at customer sites across the Dairy, Food, Beverage, Chemical, and Pharmaceutical industries, alongside supporting service planning and administration from the Warrington office. The role combines hands-on mechanical service execution with professional customer interaction, accurate service reporting, proactive planning support, and contribution to lead generation for additional and new service works. The position supports both office-based and field-based activities, with travel to customer sites anywhere in the UK.
Key Responsibilities:
Field & Office-Based Working
Undertake field-based service works at customer sites across the UK.
Carry out office-based activities from the Warrington office including service preparation, reporting, technical follow-ups, and planning support.
Maintain flexibility to travel and work away from the office as service demand requires.
Field Service Execution
Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.
Installation and commissioning support where required.
Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.
Customer Support & Communication
Act as a professional GEA representative at all times.
Communicate clearly with customers regarding work scope, findings, and recommendations.
Service Reporting & Documentation
Planning & Collaboration
Support service planning through clear feedback on job scope, duration and technical findings.
Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.
Lead Generation & Upselling
Identify and report opportunities for additional service work, upgrades, and maintenance contracts.
Support service sales growth through technical insight and customer engagement.
Health, Safety & Quality
