About This Opportunity
Are you data-curious, ambitious, and ready to kickstart your career in technology? This apprenticeship could be the perfect launchpad.
We’re looking for an enthusiastic individual to join our Technology Operations Team as an Apprentice Technology Operations Advisor, while completing a fully funded Level 3 Data Analysis Apprenticeship. You’ll earn a real salary, gain hands-on operational experience, and graduate with an industry-recognised qualification — all at the same time.
No prior experience is needed. We’re investing in you from day one — all we ask is that you bring the right attitude, a genuine curiosity for technology and data, and a willingness to learn.
The Apprenticeship
As part of this role, you will complete a Level 3 Data Analysis Apprenticeship, giving you a structured grounding in:
- Data analysis principles and techniques
- Working with data tools and software to extract meaningful insight
- Understanding and interpreting datasets to support business decisions
- Data quality, governance, and security
- Presenting findings clearly to both technical and non-technical audiences
Your apprenticeship training will run alongside your day-to-day responsibilities, and you’ll be supported throughout by your team and a dedicated apprenticeship provider. You’ll typically spend around 20% of your working time on off-the-job learning.
The Role
You’ll be working within our Technology Operations Team, playing an important role in keeping our clients’ operations running smoothly. As an Apprentice Technology Operations Advisor, you’ll support the delivery of technical solutions and operational processes that businesses around the world depend on every day.
Your responsibilities will develop steadily as your confidence and skills grow:
Early days:
- Shadowing experienced advisors and getting to grips with our systems and operational processes
- Handling straightforward client queries with support from the team
- Getting familiar with our internal software, SQL Server, and reporting tools
Building confidence:
- Supporting clients via telephone, email, and live chat with operational and technical queries
- Contributing to software testing and quality checks
- Applying your developing data skills to operational reporting and client queries
Growing independence:
- Diagnosing and resolving more complex operational and technical issues
- Using data analysis techniques to identify trends and help drive operational improvements
- Communicating directly with clients and becoming a trusted member of the operations team
What We’re Looking For
We’re not looking for the finished article — we’re looking for the right person. You’ll be a great fit if you can show:
- A genuine enthusiasm for technology and data, and a hunger to learn
- Good communication skills, both written and verbal
- Strong attention to detail and a pride in delivering quality work
- Good organisational skills and the ability to manage your time effectively
- A warm, calm manner when dealing with clients and colleagues
- Respect for confidentiality when handling sensitive information
- Flexibility around working hours — occasional evenings
Technical Skills
Don’t worry if you haven’t used these before — full training will be provided. Any familiarity is a bonus, not a requirement:
- Basic understanding of data, spreadsheets, or databases
- Microsoft 365 applications (Excel, Teams, Outlook)
- Any exposure to SQL or relational databases is a plus
About fulfilmentcrowd
fulfilmentcrowd has been around since 1984 — but don’t let that fool you into thinking we’re stuck in the past. We’ve built our reputation on innovation, consistently bringing new products and services to market ahead of the curve, and we’re proud of the culture we’ve created along the way.
Our fulfilment technology is used by clients around the world to process millions of transactions every year. It’s a business with real scale — and real opportunities for the people within it.
Benefits
We want you to feel valued from day one. Here’s what we offer:
- Fully funded Level 3 Data Analysis Apprenticeship
- Generous holiday allowance
- Bonus day off for your birthday
- Flexible working hours (including hybrid working where appropriate)
- Company profit share scheme (after 1 year of service)
- Wellbeing and healthy living support
- Healthcare benefit
- Enhanced maternity and paternity pay
How to Apply
Ready to take your first step? We’d love to hear from you. Please send your CV and a covering letter telling us a little about yourself and why this opportunity appeals to you. You don’t need to have all the answers — just show us who you are.
Please note: We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. Previous applicants need not apply.
Job Types: Full-time, Permanent
Pay: £18,000.00-£21,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Buckshaw Village PR7 7NB
