ABOUT US:
We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and Insurers across the UK. Formed through years of motor claims experience, we provide a fresh approach to motor claims, delivering the highest level of customer service when it matters most. We specialise in credit hire, credit repair, and innovative mobility solutions through our extensive repair and hire network. Our bespoke claims service ensures an efficient, professional, and customer-focused journey from first notification through to settlement.
Culture is vitally important to us. Every employee's contribution is valued, opinions matter, and career progression is actively encouraged as the business continues to grow. We are committed to delivering exceptional service to our clients and customers while continuously improving the claims journey.
ABOUT THE ROLE:
Are you an experienced motor claims professional looking to develop your technical claims career? We are seeking a Technical Claims Handler to manage a portfolio of complex motor claims, ensuring the best possible outcomes. The successful candidate will have experience handling liability disputes, negotiating with Third Party Insurers (TPIs), managing recoveries, and proactively progressing claims to achieve timely and commercially beneficial resolutions.
You will play a key role in protecting our clients' interests by applying technical knowledge, strong negotiation skills, and excellent judgement throughout the lifecycle of each claim.
ABOUT YOU:
This role will involve managing technically challenging motor claims while delivering exceptional customer service and achieving the best commercial outcomes.
Your responsibilities will include:
· Conducting proactive claims handling to ensure claims progress efficiently and are resolved at the earliest opportunity.
· Investigating liability and reviewing evidence to make accurate liability decisions.
· Negotiating liability, and settlement with Third Party Insurers (TPIs).
· Managing recovery opportunities and pursuing uninsured loss and outlay recoveries where appropriate.
· Understanding and applying the claims recovery process to maximise successful recoveries.
· Liaising with solicitors, insurers, brokers, repairers, engineers, and other stakeholders to progress claims.
· Maintaining accurate claim records and ensuring compliance with company procedures and FCA requirements.
· Delivering excellent customer service through regular communication and expectation management.
· Contributing positively within a collaborative team environment focused on continuous improvement.
Qualifications & Experience:
· Previous experience within a motor claims handling environment
· Experience negotiating liability and settlements with Third Party Insurers (TPIs).
· Strong understanding of liability principles and motor claims procedures.
· Experience managing recoveries and understanding recovery processes.
· Excellent negotiation and influencing skills.
· Excellent communication and interpersonal skills.
· Ability to manage a busy caseload while maintaining attention to detail.
· Commercial awareness with the ability to balance customer outcomes and business objectives.
· Experience within credit hire, credit repair, or claims management would be advantageous.
REWARDS & BENEFITS:
· Annual performance reviews
· 25 days annual leave (increasing to 27 days with length of service) plus Bank Holidays
· Loyalty Bonus - £750 upon completion of three years' service
· Hybrid working following successful completion of probation and once fully competent within the role
· Regular staff incentives and rewards
· Attendance bonus
· Employee Referral Scheme
· Dress Down Fridays
· Health & Wellbeing Programme
· Secure, free onsite parking at our Rotherham office
**UNCAPPED BONUS**
Job Types: Full-time, Permanent
Pay: £23,000.00-£26,500.00 per year
Experience:
- Customer service: 2 years (required)
Work Location: In person
