Who We Are
We are a welcoming and well-established country pub, renowned for serving high-quality food, excellent drinks, and delivering outstanding customer service. Our aim is to create a warm and relaxed environment where every guest feels comfortable, valued, and at home.
As our business continues to grow, including the expansion of our events and celebrations offering, we are looking for an enthusiastic, outgoing, and customer-focused individual to join our Front of House team. With an excellent reputation within the local community, we are committed to maintaining the exceptional standards that our guests know and appreciate.
The successful candidate will have a genuine passion for hospitality and take pride in creating memorable experiences for our customers. You will be joining a friendly, supportive, and experienced team that works collaboratively to ensure the smooth day-to-day running of the pub.
We regularly host celebrations, special occasions, and events, and every member of the team plays an important role in making these occasions enjoyable, memorable, and successful. Building strong relationships with our guests is at the heart of what we do, and we take pride in recognising and welcoming our regular and returning customers.
We are delighted that our customers frequently show their appreciation through generous tips. This positive feedback reflects the exceptional service delivered by our team, and all tips are shared equally amongst staff in recognition of everyone's contribution.
Most importantly, we genuinely enjoy working here and are proud of the positive culture we have created. We are looking for someone who will not only contribute to our team but who will also enjoy being part of it and share our passion for delivering outstanding hospitality.
We all enjoy working here and we want whoever joins us to love working here too!
Role Purpose
To provide friendly, efficient, and high-quality service to customers in the bar and restaurant, ensuring a positive guest experience at all times while maintaining the highest standards of food safety, allergen awareness, hygiene and health & safety.
Key Responsibilities
Customer Service
- Greet customers warmly and take food and drink orders accurately
- Serve food and beverages promptly and professionally
- Assist customers with menu choices, including advising on allergen information
- Handle payments and operate tills accurately
- Respond to customer queries and resolve issues politely and efficiently
- Willingness to undertake training in food hygiene, allergen awareness, and health & safety
- Compliance with licensing laws, including age-related alcohol sales (Challenge 25)
Bar & Restaurant Duties
- Prepare and serve drinks in line with licensing laws and company standards
- Assist with food service, clearing tables, and resetting dining areas
- Maintain cleanliness and presentation of bar, restaurant, and service areas
- Replenish stock and report low supplies to supervisors
- Support opening and closing procedures as required
Allergen Awareness & Food Safety
- Demonstrate a clear understanding of food allergens and cross-contamination risks
- Accurately communicate allergen information to customers and colleagues
- Follow all food safety procedures, including correct storage, handling and preparation of food and drinks
- Immediately report any allergen-related concerns or incidents to management
- Comply with Food Standards Agency (FSA) and company allergen policies at all times
Health & Safety
- Adhere to all health & safety policies and procedures
- Maintain a clean, safe working environment in line with hygiene standards
- Use equipment safely and report faults, hazards, or accidents promptly
- Follow manual handling guidelines to reduce risk of injury
- Support fire safety and emergency procedures
Skills & Experience
- Previous experience in a bar, restaurant, or hospitality setting (desirable but not essential)
- Strong communication and customer service skills
- Ability to work well as part of a team
- Good attention to detail, particularly regarding allergens and safety
- Ability to work in a fast-paced environment
- Flexible approach to working hours, including evenings, weekends, and bank holidays
Personal Attributes
- Friendly, approachable, and professional manner
- Reliable and punctual
- Willingness to learn and follow procedures
- Calm under pressure
Training & Compliance
- Willingness to undertake training in food hygiene, allergen awareness, and health & safety
- Compliance with licensing laws, including age-related alcohol sales (Challenge 25)
Working Hours
- Part-time contract minimum of 16 hours per week
- Full-time contract 35 hours per week
Getting to work
- Due to location transport is required. There is no bus service.
Pay: Up to £12.71 per hour
Benefits:
Work Location: In person
