FRONT OF HOUSE MANAGER
TITLE: Front of House Manager
DEPARTMENT: FOH – Operations
RESPONSIBLE TO: Operations Manager
HOURS: 40hrs per week
PAY: £29,500 per annum
Purpose of Job:
A role supporting the Operations Manager in the day-to-day operation of the White Rock. To co-ordinate and supervise conference & events as well as our busy concerts. This role shall include some responsibility in all areas of secondary spend including bars & catering.
Assisting in the facilitation of the back-office functions of these areas, as well as the management of the casual Bars & Front of House teams.
The post holder must ensure the highest quality service delivery together with excellent planning and preparation.
Key Job Outcomes:
1a To co-ordinate & supervise the Concert & events operations on an 100% event by event basis including casual team management & secondary spend outlets
1b To support the Operations Manager to create a strong Team ethic and to thereby maximise sales resulting in the delivery of a first class customer service ethos.
1c To work & assist within the wider operations team, including
security, box office & reception services and any other area that needs operational assistance.
1d To reconcile end of day finances & till reports in accordance with The Guildhall Trust’s Banking procedures. To manage the Preoday ordering system and to assist in managing the till system to ensure accurate recording of information for KPIs
1e Assist in the facilitation of the back-office functions of the operational areas, such as ordering, stock management, rota planning and event operational planning.
1f To supervise the function of conference & events.
1g To support in delivering in-house training programmes to staff with regards to service standards and licensing legislation and to ensure all new starters receive an appropriate induction. To ensure all colleagues are aware of service standards and receive adequate training to enable them to always deliver an excellent service.
1h To assist the operations manager for the provision of excellent bars & secondary spend outlets, ensuring a good range
For full Job description please visit our website - whiterocktheatre.org.uk/about-white-rock/about-us/jobs-volunteering/
Closing date: 30 June 2026
Interview date: Week commencing 6th July 2026
Pay: £29,500.00 per year
Work Location: In person
