Designated Workplace:
52 Derby Street, Ormskirk, L39 2DF
Designated Workstyle:
Flexible Office Based Worker
Salary:
£26,403 to £28,142 per annum
Published:
Friday 24 July 2026
Closing Date:
23.59 hours BST on Sunday 09 August 2026
Why Us?
It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive and healthy communities, and financial resilience, we are looking for exceptional candidates to help shape our future.
You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.
Your Role!
We are looking for an enthusiastic and experienced Business Support Officer to join our Business Support Team.
This is a varied and fast-paced role providing high-quality administrative support to a range of services across the Council, including Environmental Services, Housing, Planning and Regulatory Services, and Corporate and Customer Services.
You will play a key role in ensuring the smooth and efficient delivery of business support functions by managing and maintaining records, processing purchase orders and invoices, updating and extracting information from management systems, supporting performance monitoring activities, and responding to customer and service enquiries.
The role requires excellent organisational skills, attention to detail, and the ability to manage competing priorities. You will work closely with colleagues across the organisation, providing professional and customer-focused support while contributing to the continuous improvement of our services.
About You!
We are looking for a motivated and proactive individual with excellent administrative and customer service skills.
You will be able to demonstrate:
-
Experience of providing administrative or business support within a busy office environment.
-
Excellent customer service skills and the ability to communicate effectively with colleagues, customers and stakeholders both verbally and in writing.
-
Strong ICT skills, including Microsoft Word, Excel, Outlook and other business systems.
-
Excellent organisational skills with the ability to prioritise workload, work under pressure and meet competing deadlines.
-
A high level of accuracy and attention to detail when processing information and maintaining records.
-
The ability to work independently, use initiative and make informed decisions when appropriate.
-
A positive, resilient and flexible approach to work.
-
The ability to work collaboratively as part of a team and contribute ideas to support service improvement.
Above all, you will share our commitment to delivering excellent customer service and embody the Council's Expected Behavioural Standards by putting customers first, taking responsibility, achieving results and working together.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work-life balance policies, and support for your personal development are just some of the benefits we offer.
If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.
- Role Profile and Person Specification
by clicking the button above. If you require further information or your application will not submit then please call 01695 577177 or email [email protected].
For general employability support please contact the employability team at [email protected]
The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.
An Equal Opportunities Employer -
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.
