Role Overview
Deliver exceptional guest experiences while supporting operational excellence across hospitality services. This role focuses on guest satisfaction, service consistency, and continuous operational improvement.
Key Responsibilities
- Coordinate front-of-house operations.
- Support guest relations activities.
- Monitor service quality standards.
- Resolve guest concerns professionally.
- Collaborate with hospitality teams.
- Maintain operational documentation.
Qualifications
- Degree or diploma in Hospitality Management.
- Experience in hotel or hospitality operations.
- Strong customer service skills.
- Excellent interpersonal communication.
- Ability to work in a fast-paced environment.
Pay: £58,000.00 per year
Benefits:
- Company events
- Free or subsidised travel
- Health & wellbeing programme
- Transport links
Work Location: In person
