Join Our Team at Premium Cruises & Tours, Cirencester
Premium Cruises & Tours is expanding, and we’re looking for one dedicated team member to join our small, hardworking team in the heart of Cirencester. With a strong focus on cruising and escorted tours, we’re seeking someone with previous travel industry experience — ideally with cruise knowledge — who can bring genuine passion, expertise and commitment to our growing business.
As part of our team, you’ll play an important role in shaping the future of Premium Cruises & Tours, and its sister brand - Swindon Travel Hub. You’ll share your enthusiasm for travel, deliver exceptional service, and help create memorable experiences for customers who value expert guidance and personal attention.
We pride ourselves on our warm, professional culture and our commitment to going the extra mile. If you’re someone who wants to make a real difference within a small team — and you’re willing to work extended hours when required — we’d love to hear from you.
We are recruiting for full‑time or part‑time (minimum 3 days per week, including Saturdays on a rota).
Key Skills and Qualities We’re Looking For
- Cruise & Escorted Tour Experience.
- We expect a high standard of customer service, ensuring every client receives a seamless and positive experience.
- The role requires strong communication skills, with confidence engaging with customers both face‑to‑face and over the phone.
- We value a hard‑working attitude, with a proactive approach & a willingness to support the team.
- The right candidate will be self‑motivated and driven, focussed on achieving goals and maintaining consistently high standards.
- We need a genuine team player who is collaborative, supportive, and committed to contributing to a positive working environment.
- We are looking for someone with a desire to learn and grow, keen to develop deeper product knowledge and become a trusted travel specialist.
Role Responsibilities
- Selling holidays across cruise, touring and wider travel categories.
- Processing customer bookings and managing all associated administration.
- Handling amendments, resolving issues and ensuring smooth holiday arrangements.
- Making welcome‑home and outbound customer calls.
- Identifying concierge and upsell opportunities to enhance the customer experience.
- Brand promotion where applicable.
- Maintaining a clean, organised and professional workspace at all times.
If you believe you have the experience, attitude and passion to join Premium Cruises & Tours, please apply today with your full CV.
Please ensure your application includes details of where you have travelled and what interests you about this role.
Job Types: Full-time, Part-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
Experience:
- Retail Travel: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
