Cirencester | Full-Time or Part-Time (Minimum 3 Days Per Week)
Love Cruise? Love Travel? Looking for Something Different?
At Premium Cruises & Tours, travel isn't just what we sell – it's what we live and breathe.
We're looking for an experienced travel professional to join our growing team in the heart of Cirencester. If you're passionate about creating unforgettable holidays, enjoy building genuine relationships with customers, and want to be part of a successful independent agency where your ideas and contribution really matter, we'd love to hear from you.
Unlike large call centres or corporate agencies, this is an opportunity to work within a close-knit team where every booking, every customer and every team member counts.
Why Join Us?
✔ Work for an award-winning independent travel business
✔ Monthly Bonuses £££'s
✔ Specialise in some of the most exciting areas of travel, including cruises and escorted tours
✔ Be part of a growing business with ambitious plans
✔ Build long-term relationships with loyal customers
✔ Enjoy a varied role where no two days are the same
✔ Have the opportunity to shape the future of both Premium Cruises & Tours and our sister brand, Swindon Travel Hub
What We're Looking For
We're seeking someone with previous travel industry experience who genuinely enjoys helping customers plan their perfect holiday.
Cruise experience would be highly advantageous, although applicants with strong touring or retail travel backgrounds are also encouraged to apply.
The ideal candidate will be:
- Passionate about travel and customer service
- Confident speaking to customers face-to-face, by telephone and online
- Motivated, organised and able to work independently
- A strong team player who is happy to support colleagues
- Keen to continue learning and developing product knowledge
- Comfortable working in a busy retail environment
The Role
As a Travel Consultant, responsibilities will include:
- Creating and selling tailor-made holidays, cruises and escorted tours
- Managing customer enquiries from initial enquiry through to departure
- Processing bookings and associated administration
- Handling amendments and resolving customer issues
- Making outbound and welcome-home customer calls
- Identifying opportunities to enhance bookings through concierge services and additional products
- Supporting local marketing and promotional activities
- Maintaining high standards within the store environment
Hours
We are recruiting for:
Full-Time Positions
or
Part-Time Positions (Minimum 3 Days Per Week)
Saturday working will be required on a rota basis.
Interested?
If this sounds like the next step in your travel career, we'd love to hear from you.
Please send your CV along with a short introduction telling us:
- Where you have travelled
- Your travel industry experience
- Why you would like to join Premium Cruises & Tours
Join a business where travel expertise is valued, customer service comes first, and your contribution can genuinely make a difference.
Job Types: Full-time, Part-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company events
- Employee discount
Experience:
- Customer Facing Sales: 1 year (required)
- Retail Travel Agency: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
