Job Summary
We are seeking a friendly and professional Guest Service Assistant specialising in Food & Beverage and Reception duties. The successful candidate will be the first point of contact for our guests, providing exceptional service to ensure a memorable experience. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple responsibilities in a dynamic environment. Fluency in multiple languages and prior hospitality experience are highly desirable to enhance guest interactions and service quality.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures at reception
- Manage guest enquiries efficiently via phone, email, or in person, maintaining high standards of phone etiquette
- Provide information about hotel services, facilities, and local attractions to enhance guest experience
- Take food and beverage orders, serve guests promptly, and ensure their needs are met with professionalism
- Handle guest requests or complaints courteously, striving for prompt resolution and guest satisfaction
- Maintain cleanliness and organisation of the reception area and dining spaces
- Collaborate with team members to ensure smooth operation of front-of-house services
- Assist with administrative tasks such as reservations, billing, and record keeping as required
Requirements
- Previous experience in hotel or hospitality environments is preferred but not essential; training will be provided
- Multilingual or bilingual skills are highly advantageous for effective communication with diverse guests
- Excellent phone etiquette and strong interpersonal skills are essential
- Demonstrated ability to deliver outstanding guest services with a friendly demeanour
- Organised, proactive, and able to multitask efficiently under pressure
- A professional appearance and positive attitude towards teamwork and guest interaction
This role offers an engaging environment within the hospitality industry where your skills can make a real difference in guest experiences. We value dedicated individuals committed to delivering exceptional service standards.
Pay: £12.71 per hour
Benefits:
- Bereavement leave
- Canteen
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Work Location: In person
