About the Role
Raizel Online Services Ltd operates within online services, digital business support, customer coordination, administrative workflows, and service delivery.
We are seeking an Online Services Manager to oversee daily online service operations, coordinate client support tasks, manage workflow updates, and help improve overall service performance. This role is ideal for an organised professional with experience in online operations, customer support, administration, digital services, or business coordination.
Why Join Us?
Professional Online Services Environment
Work within a structured digital services company that values organisation, communication, accuracy, and reliable delivery.
Mid-Level Management Opportunity
Take ownership of online service workflows, client coordination, reporting, and process improvement.
Career Growth
Develop your experience across digital operations, service management, team coordination, and client support.
Meaningful Business Impact
Help improve customer experience, strengthen workflow efficiency, and support continued company growth.
Key Responsibilities
- Manage daily online service workflows, customer support tasks, and administrative coordination
- Coordinate with clients, vendors, internal teams, and service partners
- Monitor service requests, task progress, documentation, and operational updates
- Support online platform updates, client communication, and service quality tracking
- Prepare reports, meeting notes, workflow summaries, and performance updates
- Assist with team coordination, resource planning, and issue resolution
- Maintain accurate records and follow company procedures
- Support process improvements to improve service speed, accuracy, and client satisfaction
What We Are Looking For
Experience
- Experience in online services, digital operations, customer support, administration, service delivery, or business coordination
- Previous team coordination or supervisory experience is preferred
- Experience working with clients, online platforms, vendors, or digital service teams is an advantage
Skills
- Online service management
- Customer support and client coordination
- Workflow planning and task tracking
- Reporting, documentation, and record keeping
- Digital operations and process improvement
- Stakeholder communication and follow-up management
- Strong organisation, accuracy, and problem-solving skills
Education
- Bachelor’s degree in Business Administration, Digital Business, Operations Management, Communications, Marketing, or a related field is preferred
- Professional certifications in service management, project coordination, digital operations, customer experience, or business administration are an advantage
Pay: £40,000.00-£56,000.00 per year
Benefits:
- Company events
- Health & wellbeing programme
- Private medical insurance
Work Location: In person
