We’re excited to be looking for a Safer Homes Scheduling Operations Planner to join our team - supporting our fantastic trades operatives to deliver a timely, efficient repairs service for our customers, always promoting our first time fix approach.
At Abri, everything we do is about doing the right thing for our customers. This role sits right at the heart of our service, helping us make sure we’re delivering safe, reliable homes with care and consistency.
What you’ll be doing
You’ll play a key role in keeping our repairs and servicing operation running smoothly - making sure the right colleague gets to the right job at the right time.
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Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time
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Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers
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Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments
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Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way
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Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed
Your attention to detail and organisation will help create a seamless experience for both our customers and colleagues - minimising disruption and keeping everything on track.
What we’re looking for
You’ll be someone who enjoys working in a fast-paced environment, loves solving problems, and puts people first. You’ll be a confident communicator, building positive relationships with customers, colleagues, and suppliers, working collaboratively as part of a supportive team.
Why join us?
You’ll be part of a team that genuinely cares about our customers, our communities, and each other. We’re proud to create an environment where you can be yourself, grow your skills, and make a real difference every day.
Want to know more about this exciting role that puts you at the heart of our repairs and service operations? We’d love to hear from you.
We’ll review applications as they come in and may close the advert early if we receive a high volume, so we’d encourage you to apply as soon as you can.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
