About the role:
Due to continued regional growth, we're looking for a talented Office Manager to take ownership of the smooth, efficient and professional running of our busy Birmingham and Leicester offices. You'll split your time between both locations, typically spending two days a week in each office and one day working from home, while supporting our project teams across a varied and rewarding range of activities.
The role covers facilities, health & safety, compliance, administration, business support and workplace services, making you a key point of contact for employees, senior management, suppliers and other stakeholders.
This is an exciting opportunity for a highly organised, career-minded individual with strong administrative skills who enjoys taking ownership and making things happen. You don't need experience in every aspect of the role - we're looking for the right attitude, aptitude and willingness to learn, with full training provided on our systems, processes and role-specific requirements.
How you'll contribute:
Health, Safety, Compliance & Business Assurance
- Coordinate office health & safety, compliance and workplace requirements, ensuring relevant training, inspections, records and documentation are maintained.
- Support audits, statutory inspections, supplier and landlord compliance, insurance, quality assurance and business assurance activities.
- Oversee environmental and workplace compliance, including waste management and related requirements.
Office Operations, Facilities & Workplace Management
- Oversee the day-to-day operation of both offices, coordinating facilities, maintenance, security, access, equipment, suppliers and workplace services.
- Manage employee onboarding and offboarding, office purchasing, expenses, records and administrative processes.
- Provide basic first-line IT and administrative support and coordinate office communications, events and employee initiatives.
- Identify and implement improvements that enhance office efficiency and employee experience.
Executive & Business Support
- Provide administrative and operational support to the Office Director and wider team, including meetings, communications, reporting and business documentation.
- Support financial and commercial administration, including fee tracking, invoicing, WIP, budgeting, reconciliations and liaison with Finance and clients.
- Maintain professional and business trackers, including CPD and project-related records.
- Support project, bid, tender and contract administration, including relevant digital systems and processes.
General Responsibilities
- Maintain a professional, organised and welcoming working environment.
- Build effective relationships with colleagues, senior management, suppliers, clients and other external stakeholders.
- Ensure work is completed accurately, confidentially and within agreed deadlines.
- Proactively identify issues and implement practical solutions to improve efficiency and service delivery.
About you:
We are looking for a highly organised, proactive and career-minded individual who enjoys taking ownership and making a positive difference to the way an office operates. You will be confident managing a varied workload, working with people at all levels and responding calmly and practically to changing priorities.
Essential skills and experience:
- Strong organisational and administrative skills, with excellent attention to detail and the ability to manage multiple tasks, deadlines and priorities effectively.
- Experience in an office management, administration, business support or coordination role, ideally within a professional services or project-based environment.
- Excellent communication and interpersonal skills, with the confidence to build effective working relationships with internal and external stakeholders.
- A proactive and solutions-focused approach, with the ability to identify issues, take ownership and implement practical improvements without always needing direction.
- Strong IT and digital skills, including confidence using Microsoft Office and the ability to learn new systems and software quickly. Experience with document management, electronic signatures or contract systems would be advantageous.
- Good financial and commercial awareness, with experience or an aptitude for managing invoices, purchasing, expenses, reconciliations, trackers or other financial administration.
- A willingness to learn and develop, particularly in relation to health & safety, compliance, business assurance and the specific systems and procedures used by the business.
Desirable experience:
Experience in any of the following areas would be beneficial, although full training will be provided where required:
- Office or facilities management, particularly across multiple locations.
- Health & safety coordination, workplace compliance or business assurance.
- Supporting audits, maintaining compliance records or managing statutory inspections.
- Procurement, supplier management or facilities contracts.
- Finance administration, fee tracking, invoicing or budget monitoring.
- Bid, tender, contract or project administration.
- Professional services, property, construction, surveying or another project-led environment.
- Coordinating office events, employee engagement initiatives or workplace improvements.
Personal qualities:
Above all, you will be someone who is reliable, approachable, conscientious and willing to take ownership of tasks to create a highly effective, supportive and compliant environment. You will take pride in creating a well-run, professional workplace and will be comfortable balancing routine administration with unexpected challenges. You will have the initiative to look for better ways of working and the confidence to develop into a broad and rewarding role as the business continues to grow.
You do not need to have experience in every aspect of this role. We are more interested in your organisational ability, attitude, willingness to learn and potential to develop. Full training will be provided on our systems, processes and role-specific requirements.
About us: TSA Riley has a 130-year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands-on experience and personalised service to drive greater value, impact and certainty for our clients' projects.
Our Values:
- We win together: Collaborate openly, learn from each other and succeed as one global team.
- We own it, always: Act with integrity and take responsibility to deliver with purpose.
- We focus on what matters: Striving for high standards to create meaningful, lasting and sustainable impact.
- We are curious: Embrace agility and change, explore ideas and turn our curiosity into progress.
TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full-time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application.
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