Job Purpose
To lead and manage the day-to-day operations of the workshop, ensuring the effective, efficient and compliant delivery of maintenance, repair, inspection and MOT services for the Council’s fleet and external customers, in line with legislative requirements and operating licence obligations.
- Manage daily workshop operations, delivering planned and reactive maintenance, inspections and MOT testing to required standards and timescales.
- Ensure full compliance with VOSA regulations, Road Transport Law and the Council’s Operator Licence requirements.
- Lead, manage and develop a team of approximately 14 staff, including performance management, resource allocation and training.
- Oversee all Health & Safety activities, including risk assessments, safe systems of work and workplace compliance.
- Manage and control a service budget (circa £750k), ensuring services are delivered efficiently and within financial targets.
- Implement and maintain effective policies, procedures and operational processes to support safe and efficient service delivery.
- Ensure high standards of customer service, resolving complaints and maintaining positive relationships with internal and external stakeholders.
- Manage the Council’s MOT station, ensuring adherence to regulatory and operational requirements.
- Develop and deliver commercial services, including generating income through external work and promoting workshop services.
- Monitor performance, productivity and service delivery using relevant systems, ensuring continuous improvement.
- Ensure accurate record keeping, documentation, stock control and warranty processes are maintained to a high standard.
- Stay up to date with relevant legislation, best practice and industry developments.
- GCSEs (or equivalent) including Maths and English (Grade 9–4 / A*–C)
- Vehicle Technician qualification (or equivalent) or substantial relevant experience
- IOSH qualification (or equivalent Health & Safety certification)
- Full UK Driving Licence
- Strong understanding of Road Transport Law and VOSA requirements
- Proven experience managing workshop/garage operations or transport services
- Significant experience delivering MOT testing, inspections and compliance under an Operator Licence
- Experience managing commercial services, budgets and income generation
- Demonstrable experience of team leadership, performance management and staff development
- Experience of planning operations within resource and financial constraints
- Strong knowledge of Health & Safety and compliance requirements
- Experience using IT systems (e.g. Word, Excel; fleet/workshop systems desirable)
- Strong interpersonal and communication skills
- Problem-solving ability across operational and technical areas
- High attention to detail and accuracy
- Ability to manage competing priorities and deliver results
- Location: Plymouth
- Hours: 37 hours per week
- Pay: Bi-weekly payments
