We're Hiring! | Customer Service Advisor | 4 On, 4 Off | 12-Hour Shifts (7am – 7pm)
Department: Customer Services
Hours: 4 on, 4 off – 12-hour shifts (7am – 7pm)
Join NoteMachine's dynamic Customer Services team as a Customer Advisor, where you'll be at the heart of providing exceptional support to merchants, card holders, and field staff across the UK.
- What You’ll Be Doing:
- Be the first point of contact for merchants, card holders, and field support teams
- Provide 1st line support, including ATM fault handling and remote fixes
- Handle complaints and service issues with professionalism and empathy
- Monitor our ATM estate in real-time to ensure uptime and reliability
- Manage inbound calls, emails, and switchboard activity
- Record and log all interactions accurately
- Support and collaborate with internal teams, engineers, and even Company Directors
- Get involved in exciting projects that shape the future of customer service
- What You’ll Bring:
- Five GCSEs (A*-C) or equivalent
- Experience in a customer service environment (phone or face-to-face)
- Great IT skills and confidence with learning new systems
- A professional and friendly telephone manner
- A proactive and problem-solving mindset
- Why Join Us?
At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:
Ø A competitive salary with an attractive bonus plan;
Ø Excellent career progression and opportunities for development within a growing and diverse company;
Ø Access to Medicash – allowing you to claim back some of your medical expenses such as dental, optical, massage therapy etc.
Ø Store discounts and cashback with some the UK’s biggest brands after 12 months service.
Ø A salary sacrifice pension programme that results in a higher take home and higher pension contribution;
Ø Life insurance scheme, paying x4 your annual salary;
Ø Sickness insurance programme for employees after a years service;
Job Types: Full-time, Permanent
Pay: £27,831.35 per year
Ability to commute/relocate:
- Crickhowell NP8: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
