About Radio
Radio is an award-winning contemporary hair salon with locations in Shoreditch and King’s Cross. We pride ourselves on delivering an exceptional salon experience. Our highly skilled team is passionate about excellence in both style and service, creating an atmosphere where clients feel valued, cared for, and inspired. Our salons also double as gallery and event spaces, reflecting our creative, culture-driven identity.
We’re now looking for a highly motivated, detail-driven Salon Manager / Receptionist to join our dynamic front-of-house team. This role is perfect for someone with excellent people skills, strong organisational and leadership ability, and a natural confidence in managing a busy environment, paired with a fashion-forward mindset and an appreciation for creative culture. The successful candidate will shape every client’s journey and ensure their experience is memorable for all the right reasons.
Key Responsibilities
- Client Relationship – Greet clients warmly, deliver an exceptional front-of-house experience, and ensure every guest feels supported, relaxed, and well looked after.
- Scheduling, Rotas & Team Coordination – Manage daily bookings, client flow, and create and maintain team rotas across both locations. Proactively resolve scheduling conflicts, manage cover and holiday requests, and keep the day running smoothly while building and maintaining strong client relationships.
- Sales & Performance Support – Drive service and retail sales activity, track team KPIs (rebookings, product sales, etc.), and support stylists in meeting their individual goals.
- Operational Admin – Oversee reception systems, process payments, maintain accurate client records, place product orders, and manage retail/backbar stock levels.
- Salon Maintenance – Monitor the condition of the salon. Liaise with contractors and suppliers as needed to ensure everything runs at its best.
- Team Support & Floor Management – Be present and proactive on the salon floor. Support the team day-to-day, anticipate needs, and step in when required.
- Brand Representation – Represent Radio’s brand values through tone, presentation, and communication — both in-salon and online.
Qualifications & Skills
- Experience in a client-facing role, ideally in a salon, spa, creative studio, or dynamic retail environment.
- Excellent organisational skills and attention to detail.
- Fluent in spoken and written English, with excellent communication skills and a confident, professional phone manner.
- Fast, accurate typing and solid computer literacy.
- Experience with booking salon software.
- A fashion-forward mindset and appreciation for style, trends, and presentation.
- Ability to multitask and stay calm in a fast-paced, high-energy setting.
- A genuine commitment to delivering an outstanding client experience.
- A proactive attitude and ambition to grow with the business.
Why Join Us?
- Work with a passionate, creative team in a salon that values both style and substance.
- Be part of an innovative environment where art, culture, and hair intersect.
- Grow your skills with opportunities for professional development and career progression.
- Make a difference by shaping the experience of every client who walks through the door.
If you’re someone who thrives in a creative, high-paced environment and loves delivering elevated service, we’d love to hear from you. Apply now to join Radio.
Job Type: Full-time
Pay: From £33,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Store discount
Experience:
- Customer service: 2 years (required)
Work Location: In person
