Job Title: Customer Service Advisor
Location: Bristol BS32 4SX or Birmingham
Salary: £ 26,227.50
Contract Type: Permanent, Hybrid
Hours: Part time, 26.5 hours (Monday to Friday), to be agreed between 8am and 6pm
Right to live and work in the UK is required for this role.
Subject to Advanced Vetting Clearance which can take up to 4 months.
Role Summary
The role of Customer Service Advisor is to provide a high level of customer service to the customers streamlined within your sector and to ensure all communications into and out of the business are managed at a professional level and meeting agreed KPIs.
The Customer Service Administrator role is centred on managing and supporting Occupational Health (OH) cases through daily interaction with customers via telephone, email and chat. This position is essential for delivering an exceptional customer experience, primarily by handling customer enquiries and providing timely updates, support and guidance.
Main duties and Responsibilities:
Handle customer enquiries via phone, email and chat.
Provide timely updates and information on ongoing Occupational Health (OH) cases.
Schedule and coordinate OH appointments efficiently.
Resolve enquiries at the first point of contact wherever possible.
Take ownership of customer issues and ensure timely resolution.
Work collaboratively with internal teams to resolve complex queries.
Deliver a professional, empathetic and customer-focused service.
Uphold Optima Health values in every customer interaction.
Experience, Skills, and Knowledge Required for the Role:
High level of professional customer service skills.
Ability to work under pressure to KPIs.
Ability to manage multiple forms of communication professionally.
Good IT / PC skills including Microsoft packages.
Excellent written skills.
What Can We Offer You?
25 Days Annual Leave + Bank Holidays
Buy and Sell Holiday Scheme
Life Assurance
Pension Scheme
Health Cash Plan
Volunteer Days
YuLife Employee Benefits Platform
Save As You Earn Scheme
Eye Test Vouchers
Flu Vaccination Scheme
Cycle to work scheme
Clinical Training Academy
Paid CPD Days
Professional Registration Fees Paid
RAVE Awards
Employee Assistance Programme
Right to Request Flexible Working From Day 1
About Us:
Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.
At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.
When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.
Together, we live our values:
One Team - There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.
Doing the Right Thing - We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.
Shaping Tomorrow - We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smarter, more flexible approaches that help our people thrive both professionally and personally.
Never Too Big to Care - We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.
