Job Details
Job title: Referral Co-ordinator
Base: Talk Works, Gateshead
Reports to: Practice Team Leader
Weekly hours: 15
Contract type: Temporary 3-6 months with view of making permanent
Hourly rate: £13.45
Closing date for applications: 16th August 2026
Interviews: 24th to 26th August 2026
About Talk Works
Talk Works began in 2014 with a simple but powerful goal: to make high-quality mental health support accessible to everyone who needs it. Founded by Clinical Psychologist Dr. Jennifer Cottam, our mission has always been to empower individuals and organisations to thrive through care, compassion, and evidence based solutions.
We offer a range of services designed to meet diverse mental health support needs. Whether it’s rapid access to talking therapies both online and in-person or tailored training for workplaces, our goal remains the same: to help people feel better and do better, one step at a time.
Job Purpose
The Referral Co-ordinator is a key role within Talk Works, responsible for managing clinical referrals and ensuring a smooth, efficient and confidential process for clients, employer organisations and clinicians.
The post holder will be highly organised, detail-focused and confident managing multiple priorities. They will maintain accurate records, manage clinical diaries, support reporting and audit processes, and contribute to the ongoing development of systems and procedures to ensure an effective clinical service.
The role requires the ability to manage own workload, work collaboratively across the team, and always operate in line with Talk Works’ policies, procedures and service standards.
Knowledge, Training and Experience
Essential requirements
- Experience of prioritising and managing own workload
- Experience of maintaining accurate, up-to-date records
- Strong organisational and administrative experience
- Good communication and relationship skills
- Educated to GCSE level or equivalent
- Flexibility to work overtime to cover staff annual leave
Skills
Communication and Relationship Skills
- Acting as a key point of contact for clients, employer organisations and clinicians
- Liaising closely with clinical colleagues to arrange and communicate appointment times
- Distributing clinical reports to employers in a timely and appropriate manner
- Developing and maintaining productive working relationships with employer organisations
- Working collaboratively with colleagues to share timely and accurate information
Planning and Organisational Skills
- Co-ordinating the full referral process from receipt to completion
- Managing the clinic diary and central email account
- Ensuring all clinical reports are completed to schedule and shared appropriately
- Maintaining accurate and comprehensive records
- Supporting the smooth day-to-day functioning of the clinical service
Physical Skills
- Ability to work primarily in an office-based role, using a computer for extended periods
IT Skills
- Confident use of email, electronic diaries and practice management systems
- Accurate data entry and record maintenance
- Use of Excel and document management systems for reporting and audit purposes
Pay: £13.45 per hour
Benefits:
Work authorisation:
- United Kingdom (required)
Work Location: In person
