JOB TITLE: Security Officer
LOCATION: Gyle Shopping Centre
PAY RATE: competitive
JOB TYPES: 5 shifts over 7 days, 40 hours per week
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
ROLE OVERVIEW AND PURPOSE
To provide a professional, visible, and customer-focused security presence throughout The Gyle Shopping Centre. The Security Officer will ensure the safety and security of visitors, tenants, contractors, and colleagues while maintaining a welcoming environment and supporting the centre's operational requirements.
This role is designated as a permanent holiday cover position and will provide planned holiday relief across the security team while maintaining service standards and operational resilience.
Key responsibility
Carry out regular patrols of the shopping centre, service areas, car parks, and external perimeter.
Monitor and respond to alarms, incidents, and security breaches promptly and professionally.
Ensure all incidents are recorded accurately and reported in accordance with company procedures.
Conduct lock and unlock procedures for designated areas.
Monitor CCTV systems in compliance with current legislation and company policies.
Assist with emergency evacuations and incident management procedures.
Challenge unauthorised persons and ensure access control procedures are followed.
Deliver exceptional customer service to all visitors, tenants, and colleagues.
Provide directions, information, and assistance to members of the public.
Act as an ambassador for The Gyle, promoting a safe and welcoming environment.
Support customer service initiatives and centre events where required.
Identify and report hazards, defects, and unsafe practices.
Ensure compliance with all Health & Safety policies, risk assessments, and safe systems of work.
Support emergency response procedures, including first aid and fire incidents where trained.
Maintain awareness of site-specific emergency plans and business continuity arrangements.
Prepare detailed incident and occurrence reports.
Liaise with emergency services when required.
What we offer:
- Employee discounts at on-site retailers through our communication app
- Employee discounts at external retailers through Life Works
- Free, on site staff parking and numerous transport links
- Great working environment with a relaxing team room for break times.
- Full and ongoing training
- Online payslips live before pay day and available to download. Also applies to P60
- Company uniform provided at no cost to employee
