ABOUT US:
We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and Insurers all over the UK. Formed through years of motor claims experience, we provide a fresh look at motor claims to deliver the best customer journey in the event of a claim. We specialise in credit hire, credit repair, and innovative mobility solutions within our extensive repair network and hire provisions. We offer a bespoke service which is delivered every time, to ensure a far more superior process and client satisfaction.
The right candidate will have proven experience within a contact centre environment. Culture is vitally important, and all employees can be assured their opinions matter, and their work is appreciated, everyone is actively encouraged to progress within the organisation as it continues to grow. You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.
ABOUT THE ROLE:
We are looking for a motivated and results-driven Inbound Sales Specialist to join our team.
In this role, you will be responsible for identifying and converting service opportunities for clients who have experienced a road traffic accident. You will play a key role in understanding each customer’s circumstances, identifying their needs and ensuring they receive the appropriate support and services.
This is an excellent opportunity for an experienced sales professional who thrives in a fast-paced environment, enjoys working towards targets and is motivated by achieving strong results.
The role offers uncapped bonus potential, alongside regular incentives and rewards for high performance.
ABOUT YOU:
You will be responsible for:
· Identifying sales opportunities: Recognising and converting appropriate service opportunities from clients who have been involved in road traffic accidents.
· Customer engagement: Managing customer contact throughout the initial stages of their claim, building strong relationships and ensuring a positive customer experience.
· Information gathering: Obtaining and reviewing information via telephone, post and email to assess claims and establish the appropriate course of action.
· Liability and claim assessment: Making informed decisions regarding liability and assessing eligibility for services such as Credit Hire and Credit Repair, in line with company procedures and industry requirements.
· Claims management: Managing claims effectively through the relevant processes, including the on-hire process, ensuring all activity is completed accurately and in accordance with established procedures.
· Identifying customer needs: Understanding individual customer circumstances and identifying opportunities to provide additional appropriate services.
· Accurate record keeping: Maintaining clear, accurate and up-to-date records throughout the customer and claims journey.
QUALIFICATIONS & EXPERIENCE
The successful candidate will ideally have:
- Previous experience in a sales or target-driven environment, preferably within a fast-paced customer-focused organisation.
- A proven track record of achieving or exceeding sales and performance targets.
- Excellent customer service and relationship-building skills.
- Strong verbal and written communication skills.
- The ability to listen effectively, understand customer needs and confidently identify appropriate solutions.
- Strong decision-making and problem-solving skills.
- The ability to work effectively under pressure while maintaining a high level of accuracy and customer service.
- Experience within claims management, accident management or the motor industry would be advantageous, but is not essential.
- A professional, proactive and commercially aware approach to customer interactions.
REWARDS & BENEFITS:
· Annual Performance Reviews – Regular assessments to recognise and reward your contributions.
· Generous Annual Leave – 25 days holiday (increasing to 27 days with service) plus Bank Holidays.
· Loyalty Bonus – £750 after completing 3 years of service as a thank you for your dedication.
· Paid Charity Days
· Attendance Bonus – £100 for achieving 100% attendance during the year.
· Regular Incentives & Rewards – Frequent opportunities to be recognised and rewarded for your hard work.
· Dress Down Fridays – Enjoy a more relaxed dress code every Friday.
· Health & Wellbeing Programme – Access to online consultations and support to maintain your wellbeing.
· Personal Vehicle Breakdown Cover – Complimentary breakdown cover for one vehicle, including up to two claims per year.
· Free Onsite Parking – Secure parking is available at our Rotherham office.
Join us in delivering outstanding service as we help our customers navigate their claims confidently! This role is perfect for motivated individuals eager to develop their career in insurance claims handling within a lively and supportive environment, who are motivated by the opportunity of an uncapped bonus!
Pay: £25,000.00-£27,000.00 per year
Experience:
- motor claims: 1 year (preferred)
Work Location: In person
