To help achieve sales targets and other company objectives by providing excellent customer service and ensuring support is given to the sales team. You will complete various administration duties as outlined below and as per needs of the business. You will ensure high standards, accuracy and efficiency is adhered to with all tasks.
● Report to the Office Manager.
● To process orders within agreed time frames and following company procedures.
● To provide excellent customer service and to adopt the “go the extra mile” policy to ensure customer satisfaction.
● Monitor deliveries and where necessary track these and advise customers in the correct manner.
● To be able to deal effectively and efficiently with queries and correspondence in a polite and professional manner.
● Monitor, respond and archive all email correspondence.
● To be proactive in identifying potential sales opportunities on our website.
● Following up on leads and supporting the online business.
● To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested.
● To ensure accuracy in all paperwork, including daily filing.
● Maintain records of customer discounts and monitor monthly promotions.
● To develop productive working relationships with colleagues.
● Have the ability to communicate effectively with managers and other departments.
● Liaise with the warehouse and all other departments across the business.
● Ensure all invoices are sent out daily, liaising with the Accounts department for credit limit information.
● Maintain a professional working environment ensuring that the office is kept clean and tidy.
● To be aware of, and follow, all Health and Safety rules and Guidelines
● To assist with any other duties as reasonably requested by management
Job Types: Permanent, Office based, Full time, Part time will be considered based on the applicant but 28 hours minimum is required.
Salary: Up to £25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Bravo benefit scheme
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Swadlincote: reliably commute or plan to relocate before starting work (preferred)
Experience:
- order processing: 1 year (preferred not essential)
- customer service: 1 year (preferred not essential)
- tele-sales/phone experience is advantageous due to outbound calls
STRICTLY NO AGENCIES
Work Location: One location
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Job Types: Full-time, Permanent
Pay: From £25,625.00 per year
Benefits:
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Store discount
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
