At Champneys, our retail experience is an important part of every guest’s wellbeing journey. From beautifully curated products to expert recommendations, our Boutique gives guests the opportunity to continue their Champneys experience long after their visit.
This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, has a passion for retail and wellness, and takes pride in creating a welcoming, well-presented shopping environment. The role sits within the Retail department and reports to the Retail Manager.
About Champneys
Champneys is a destination health spa chain with resorts, hotels and day spas across Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent and Leicestershire. Founded on the belief that health, beauty and wellbeing are closely connected, we are passionate about creating experiences that help our guests feel happier and healthier inside and out.
The role
As Retail Assistant, you will play a key part in supporting the smooth day-to-day running of the Boutique. You will welcome and assist guests, provide excellent customer service, maximise sales opportunities and help ensure the retail space is beautifully presented at all times.
You will build strong product and stock knowledge, including products and brands exclusive to Champneys, so that you can confidently advise guests and support sales. You will also help maintain stock accuracy, organise displays, support deliveries, assist with stock takes and ensure till and banking procedures are followed correctly.
Key responsibilities
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Deliver excellent customer service to all guests visiting the Boutique.
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Identify opportunities to promote and upsell products in a helpful and guest-focused way.
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Maintain strong product knowledge, including Champneys-exclusive brands.
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Keep the Boutique, till area and stock room clean, organised and beautifully presented.
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Support visual merchandising, stock replenishment and stock organisation.
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Check incoming deliveries and ensure stock is stored correctly with minimal disruption.
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Maintain accurate stock records using the systems in place.
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Assist with stock takes as directed by the Retail Manager and Business Accountant.
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Follow till, banking and administration procedures accurately.
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Help minimise stock loss, damage and errors by following correct processes.
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Support health and safety standards by reporting hazards and following company procedures.
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Carry out any other reasonable duties as requested by management.
About you
You will be friendly, approachable and confident when speaking with guests. You will enjoy working in a retail environment and take pride in delivering a high standard of service. You will be organised, detail-focused and comfortable following processes, especially around stock, till administration and presentation standards.
You will also bring a positive, team-focused approach and a genuine interest in helping guests find the right products to support their wellbeing.
What we are looking for
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A passion for customer service and creating a welcoming guest experience.
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An interest in retail, beauty, wellness or lifestyle products.
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Strong attention to detail and pride in presentation.
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Good organisational skills, particularly around stock and administration.
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Confidence using or learning till and stock systems.
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A proactive approach to sales and guest engagement.
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A team player who is courteous to guests, suppliers and colleagues.
Why work for Champneys?
At Champneys, we are proud to be a family-run business with a long-standing commitment to health, beauty and wellbeing. Our teams help create experiences that leave guests feeling healthier, happier and truly cared for. If you are passionate about retail, service and wellbeing, this is a great opportunity to become part of the Champneys journey.
