PHC Parts is a well-established, family-run business where people matter as much as performance. We supply heating, plumbing, and electrical professionals with the parts they need to keep jobs moving, backed by strong stock, expert knowledge, and a genuine commitment to service. With a supportive team culture, long-term career opportunities, and a hands-on approach to leadership, PHC Parts is a place where experience is valued, ideas are welcomed, and people are encouraged to grow.
We supply heating, plumbing, and electrical professionals with the parts they need, when they need them. Backed by strong stock, expert product knowledge, and a reputation for reliable service, PHC Parts is trusted by installers to keep jobs moving and customers satisfied.
The Role: Assistant Branch Manager
We are seeking an ambitious and driven Assistant Branch Manager to join our team at our Swansea branch. This is a key leadership role within the branch, supporting the Branch Manager in delivering strong sales performance, operational excellence, and outstanding customer service.
You will play a vital part in driving growth, motivating the team, and maintaining PHC’s reputation for quality, expertise, and dependable service.
Key Responsibilities Sales & Customer Service
- Support and drive branch sales targets across heating, plumbing, and electrical product ranges
- Build and maintain strong relationships with trade and contractor customers
- Provide confident technical advice and product solutions
- Handle customer queries, complaints, and returns professionally and efficiently
- Actively promote new products, supplier initiatives, and special offers
Branch Operations
- Assist in the day-to-day running of the branch, ensuring smooth and efficient operations
- Ensure compliance with health & safety regulations and company procedures
- Support stock control, ordering, merchandising, and stock rotation
- Monitor pricing, margins, and overall branch profitability
- Deputise for the Branch Manager in their absence
Team Leadership
- Support the recruitment, training, and ongoing development of branch staff
- Motivate and coach the team to achieve sales targets and service KPIs
- Assist with staff rotas, performance reviews, and daily supervision
- Lead by example with a hands-on, customer-focused approach
Administration & Reporting
- Assist with sales reporting, forecasting, and performance analysis
- Ensure accurate processing of orders, invoices, and credit notes
- Support cash handling and banking procedures
Experience & Skills Required
- Minimum 5 years’ experience within a plumbing and heating merchant (essential)
- Electrical trade counter experience (preferred)
- Strong sales background with trade customers
- Supervisory or leadership experience desirable
- Commercially aware, organised, and detail-focused
- Confident communicator with a proactive, hands-on attitude
41.3 hours a week Monday-Friday and every third Saturday Morning
Job Types: Full-time, Permanent
Pay: From £29,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
Work Location: In person
