From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
As an HR Advisor in our dynamic Human Resources team, you'll play a crucial role in providing colleague relations support to our Shops and Head Offices. Your primary responsibility will be to ensure that our people processes adhere to legislation and deliver an exceptional level of service. You'll tackle a variety of high-volume cases, ranging in complexity, requiring a deep understanding of colleague relations issues.
Responsibilities
- Provide expert HR advice and guidance to Regional Managers, Area Managers, Administrators, HR Advisors, Head Office staff, Heads of Department, and Directors.
- Maintain an up-to-date Daily Workload Log.
- Prepare disciplinary, grievance, and appeal correspondence, including invitations and outcome letters.
- Participate in disciplinary, grievance, and appeal meetings, offering sound HR advice and contributing to decisions.
- Influence managers to align actions with good employment practices and organisational needs, minimising staff issues.
- Contribute to the development and implementation of people policies and procedures.
- Implement value-adding people disciplines, templates, and processes to meet business needs.
- Respond to high-volume queries and manage cases efficiently, ensuring effective time management.
- Conduct thorough data analysis on sickness trends, labour turnover, organisational charts, and other requests.
- Handle payroll administration as needed.
- Foster and maintain relationships with other people support colleagues and teams.
- Manage stakeholders effectively.
This list is not exhaustive, and you may be required to undertake additional duties, not listed, that are considered reasonable and are aligned to your role.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you'll need to succeed
Essential
- Stay abreast of employment law and legislation changes.
- Possess a solid understanding of HR processes and procedures.
- Exhibit excellent questioning and listening skills.
- Demonstrate outstanding communication and customer handling/people skills.
- Display strong organisation and planning abilities to manage workload effectively.
- Proficient in PC literacy.
- Attention to detail is paramount.
- Work well both independently and as part of a team.
- Act as a positive role model, avoiding negative behaviours impacting the department and others.
- Promote positive employee engagement.
- Prioritise personal development as an integral part of daily activities.
- Must be willing to engage in occasional countrywide travel
Desirable
- Professional Qualification: CIPD Level 3 or 5 qualified (or currently working towards it).
- Industry Background: Previous experience in the betting, gaming, or high-volume retail sectors.
- Analytical Skills: Ability to interpret data to suggest new ways of working and operational improvements.
- Engagement Focused: Experience in supporting employer branding or colleague recognition initiatives.
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
Feel valued
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
