Job Purpose
The Project Officer will support the implementation of the Renters’ Rights Act by delivering specialist project support within the Housing service. Working as part of a team of Project Directors, Managers, and Officers, the role will coordinate project activities, provide expert advice, develop policies and processes, and ensure legislative compliance while supporting the successful delivery of housing service improvements.
- Support the planning, coordination, and delivery of projects relating to the implementation of the Renters’ Rights Act.
- Provide specialist advice and recommendations based on current legislation, policy, research, and data analysis.
- Ensure compliance with relevant legislation, regulations, and corporate policies.
- Manage and resolve complex or escalated customer enquiries within the scope of the project.
- Contribute to the development of service plans that support strategic housing objectives.
- Research legislative and policy developments, analysing information to produce reports, recommendations, and action plans.
- Develop, implement, maintain, and review systems, policies, procedures, and standards within the project area.
- Support the Housing Options & Support Service in meeting the operational requirements of the Renters’ Rights Act.
- Maintain accurate project documentation, records, and data management systems to support monitoring and reporting requirements.
- Produce reports and updates for stakeholders, ensuring information is accurate, timely, and fit for purpose.
- Build and maintain effective working relationships with internal teams, external partners, and key stakeholders.
- Contribute to the successful delivery of project objectives within agreed timescales, budgets, and quality standards.
- Experience and understanding of the Renters’ Rights Act and the Homelessness Reduction Act 2017.
- Experience of project management within a large or complex organisation.
- Experience working with a range of internal and external stakeholders.
- Experience supporting or working with residents in diverse communities.
- Strong report writing, communication, numeracy, and analytical skills.
- Excellent organisational skills with the ability to manage competing priorities and work independently.
- Ability to develop and maintain effective filing, record management, and project documentation systems.
- Strong interpersonal skills and the ability to build productive working relationships.
- Proficiency in Microsoft Office and other relevant IT systems.
- Degree, relevant vocational qualification, or equivalent professional experience.
- Location: Hybrid / Council offices (as required).
- Hours: 37 hours per week.
- Payment: Bi-weekly.
